Order Number:*****************This is all the message I'd sent to seller*When I was sho...

GetHuman-einreb's customer service issue with Aliexpress Service from August 2018

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The issue in GetHuman-einreb's own words
Order Number:*****************This is all the message I'd sent to seller*When I was shopping for this phone there was a few color on your website to choose from and two gold color. *I was a little confused on the two gold color. One was a Champange gold and the other was Mocha gold and i didn't know which one to select, that why I asked you to show me what Mocha gold looks like before I placed my order just to make sure I order the right one. *Even though the Mocha gold is more expensive but that's not what I want maybe some other people like it but not me. **To ship this phone back o Singapore is going to cost you a minimum of $** US or more that I can tell you and you have to ship the Champange Gold phone back to me so I figure is going cost you about to $*** US on both shipping cost, plus the shipping cost for shipping the Mocha Gold to me on the first time.*I think $** dollar is too little of a discount for your mistake. Please make me a better offer? or I just return the phone back to you, I do have * phones now that I use so I am in no hurry to wait for you to ship me back the Champange Gold phone.*Message ***When I was shopping for this phone there was a few color on your website to choose from and two gold color. *I was a little confused on the two gold color. One was a Champange gold and the other was Mocha gold and i didn't know which one to select, that why I asked you to show me what Mocha gold looks like before I placed my order just to make sure I order the right one. *Even though the Mocha gold is more expensive but that's not what I want maybe some other people like it but not me. **To ship this phone back o Singapore is going to cost you a minimum of $** US or more that I can tell you and you have to ship the Champange Gold phone back to me so I figure is going cost you about to $*** US on both shipping cost, plus the shipping cost for shipping the Mocha Gold to me on the first time.*I think $** dollar is too little of a discount for your mistake. Please make me a better offer? or I just return the phone back to you, I do have * phones now that I use so I am in no hurry to wait for you to ship me back the Champange Gold phone.*Message ***When I purchased things on Amazon return poiicy is Excellent!! they will send me return RMA label to my email so I can just print out and send item back to them. Shiipping cost will be charged will automatically to them. **We can also work something out, like you giving me a fair good discount on this phone and I will keep it so I don't have to ship it back to you.****I would consider $** US****Message***I know I am not going like it because you'd sent me a picture of the Mocha color I didn't like it that's why I order the Gold color and when I send it back to you I am NOT going pay for the shipping cost because it wasn't my mistake it's yours. *I think I going file a dispute and get a refund for it and purchase it some where else or if you seriously want me to keep it you have to give me a big discount maybe $*** and I will think about or I just get a refund for it thank you*Buyer.*Bernie
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Customer service issue
Reported by GetHuman-einreb
Aug 26th, 2018 - 4 mons ago
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GetHuman-einreb started working on this issue
Aug 26th 3:47pm