Bought a jeans from GOOD JEANS STORE via AliExpress, but the seller refuse to send me the goods and also refuse to refund my money, I was defrauded , I need my money refund back to my account

GetHuman-omolarao's customer service issue with Aliexpress Service from July 2018

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The issue in GetHuman-omolarao's own words
I ordered an item , I paid but the seller refuse to send me the goods and also refuse to refund my money ... Hey my name is lara, I ordered a jean cost $**.** from GOOD JEANS STORE via AliExpress with order no:************** on ****-**-** at **:** of the day. And the seller mailed me back that he*she cannot ship the goods I paid for, because he afraid of shipping to the USA, and said I should cancel the order which I did and I choose (seller unable to ship the order) as the reason for the cancellation of the order* after I cancel the order the seller said my money will not be refund because of the reason I choose, and till this moment my money has not be refund, then I called the AliExpress customer service number I got online but all the representative are just cutting me off immediately they listen to my story, and this is the second time am experiencing this on the platform of AliExpress. I will be so glad if AliExpress can please help me get back my money for a further patronage.*Thank you
The seller refused to refund my money, he or she wrote to me that his or she is not going to refund my money
Helping me get my money back to my account, the seller want to defraud me
I have been a customer over a year with my former account, I lost that account because I forgot my password and that makes me to re-register with a different account and av been on that new account for weeks
I called the customer service phone number found online but they don’t to help, they cut me off after listening to my story
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Aliexpress Service

Paid for a jean from GOOD JEANS STORE via AliExpress
Customer service issue
Reported by GetHuman-omolarao
Jul 17th, 2018 - 3 years ago
Fixed
Seen by 17 customers so far
Similar issue to 2072 others
0 customers following this
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Timeline

GetHuman-omolarao started working on this issue
Jul 17th, 2018 7:56pm
GetHuman-omolarao indicated the issue is not fixed yet.
Jul 17th, 2018 9:00pm
GetHuman-omolarao indicated the issue is not fixed yet.
Jul 17th, 2018 9:13pm
GetHuman-omolarao indicated the issue is not fixed yet.
Jul 17th, 2018 9:13pm
GetHuman-omolarao indicated the issue is not fixed yet.
Jul 18th, 2018 10:43pm
GetHuman-omolarao indicated the issue is not fixed yet.
Jul 18th, 2018 10:43pm