Dear Sir * Madam**I received an email from you asking for suggestions for improvement b...

GetHuman-marjole's customer service issue with AliExpress from August 2020

Help with my AliExpress issue
The issue in GetHuman-marjole's own words
Dear Sir * Madam**I received an email from you asking for suggestions for improvement because I had been in contact with the service department.I tried to write my experiences for you, but the column space was so modest that I thought I would approach you like this by e mail letter**When my first contact with you is the robot, which I understand, because you have millions of customers around the world, but to me it is so difficult to find the right phrase structure, which the robot Ewa understand, I'm so frustrated that I leave the business.*When I search for a specific item, e.g., a shell for a Samsonite phone, then I expect only the products I’m looking for to come up, but no, there’s anything possible.*When I was looking for an aid to move a paralyzed person, *** aids came first. They are important too, but I don’t always dare to laugh when I just want to get my order done*When I look for something I would order and compare the same product to different suppliers. I make my purchase decision and order the product. Then I get a notification that the product is not available at the moment.*Is it very expensive to fix in the system to eliminate producers who do not have that stuff at the time.*It’s not nice either to get a notice that you should pay more, for the supplier to be able to ship the product I ordered.*Or supplier to announce that it is too expensive to send the product to Finland.*You have a fabulous online company, I am very fond of your products. I hope you understand that this is not a letter of complaint, but answers to your development letter.**Sincerely*Marjo Leino, from Finland

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AliExpress

Customer service issue
Reported by GetHuman-marjole
Aug 20th, 2020 - 8 months ago
Fixed
Seen by 3 customers so far
Similar issue to 17906 others
0 customers following this
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Timeline

GetHuman-marjole started working on this issue
Aug 20th, 2020 7:40pm
GetHuman-marjole confirmed the issue is fixed. Hooray!
Aug 21st, 2020 5:10am