Dispute issue - unable to contact anyone about an ongoing dispute for lost item.

GetHuman-shaneyl's customer service issue with AliExpress from May 2020

Help with my AliExpress issue
First: share to improve GetHuman-shaneyl's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-shaneyl's own words
I opened a dispute as I never received an item. I just keep getting an automated email telling me to wait ** days. After ** days I get the same email. I cannot do anything or contact anyone to find out why I'm not getting a refund for this. I need Ali Express to issue the refund or let me contact someone to discuss why I cannot sort out this dispute issue. The seller is also not replying to any messages and has recently been getting bad reviews (after i purchased) of other people not receiving items.
Refunding me for my order that has clearly been lost.
I have been shopping on Ali Express for several years now. However have now been put off by the amount of fake shops that cant supply stock and use others pictures.
I have tried several times to use the chat*customer service on website but just go around in circles as the autobot takes me to dead links.
How GetHuman-shaneyl fixed the problem

We are waiting for GetHuman-shaneyl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman-shaneyl
May 23rd, 2020 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 19474 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address


GetHuman-shaneyl started working on this issue
May 23rd, 2020 12:35pm
GetHuman-shaneyl indicated the issue is not fixed yet.
May 23rd, 2020 4:38pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies