Hello. I have finally received my long-expected snow boots, but despite I have waited f...

GetHuman-negrucri's customer service issue with AliExpress from January 2020

Help with my AliExpress issue
First: share to improve GetHuman-negrucri's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-negrucri may need:
Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman-negrucri's own words
I announced the seller ( MIYAGINA Store) about all my claims and I got really surprised, astonished and disappointed when he proposed me to give him a *-star feedback and he will send me a new pair of boots. Is that the way this seller gets positive feedback from customers? It’s incredible!*I opened a dispute on aliexpress. ... Hello. I have finally received my long-expected snow boots, but despite I have waited for them for a long time (about * weeks) I am disappointed because:**) The boots are not as described: *a) Their real color differs from that in the photos on the site. *b) The shape and material of the bow is different from that on the site.**) The boots have quality problems:*a) One boot is longer than another one.*b) The boots have a strong smell of glue.*c) They don’t have the brand logo as in the photos on the site. Are they counterfeit?**) The boots are small in size. I wear size ** and despite the seller recommends to order my normal size I ordered a size bigger - *** but I hardly put the boots on and I feel uncomfortable in them, they are tight.*I announced the seller ( MIYAGINA Store) about all my claims and I got really surprised, astonished and disappointed when he proposed me to give him a *-star feedback and he will send me a new pair of boots. Is that the way this seller gets positive feedback from customers? It’s incredible!*Please, help me to solve this situation?
I want partial refund.
How GetHuman-negrucri fixed the problem

We are waiting for GetHuman-negrucri to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AliExpress's attention and get better help faster. Tap below to get started.
Having AliExpress issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AliExpress

https:**www.aliexpress.com*item**************.html?spm*a*g*s.********.*.*.*****f*e***Z*M
Customer service issue
Reported by GetHuman-negrucri
Jan 23rd, 2020 - 9 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 15979 others
0 customers following this

Timeline

GetHuman-negrucri started working on this issue
Jan 23rd 10:01am
GetHuman-negrucri indicated the issue is not fixed yet.
Jan 23rd 7:01pm
GetHuman-negrucri indicated the issue is not fixed yet.
Jan 24th 8:40am
GetHuman-negrucri indicated the issue is not fixed yet.
Jan 24th 8:42am
GetHuman-negrucri indicated the issue is not fixed yet.
Jan 24th 12:25pm
GetHuman-negrucri indicated the issue is not fixed yet.
Jan 24th 12:32pm
GetHuman-negrucri indicated the issue is not fixed yet.
Jan 26th 8:59am