i am a diamond ali express buyer & i would like to give feedback on the new message cha...

GetHuman2615109's customer service issue with AliExpress from March 2019

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AliExpress doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2615109 will need to dig through the advice provided by AliExpress, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2615109 can let us know if they help or not.
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Name on the account, Address on the account, Order number, and Email address
The issue in GetHuman2615109's own words
i am a diamond ali express buyer & i would like to give feedback on the new message chat system, it is terrible, as all of my message conversations to sellers have gone, the chat system doesnt enable you to see the complete history of messages regarding your conversation to the seller, and the visual appearance of the chat screen doesnt not enable me to see the conversation thread, this is a terrible new add on to this message system, i spend alot of money with ali express and i do not like this new system at all, the message thread is easier to scroll back to see past messages and your new screen only allows for a few message chats to sit on the screen, so we cant go back to see what we wrote last time, & when you order from many suppliers, sometimes you know them by name & scroll through the messages to find them, i am not happy at all with this new chat system, so i wanted to give you feedback on this. please pass this feedback on to the correct team, plus another feedback is , there needs to be a better system to chat to customer service, as you have a limited selection of drop down choices to contact customer services & then you get EVA who is hopeless, chat needs to be online talking to a customer service person, not an automated robot who cant understand

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AliExpress

Customer service issue
Reported by GetHuman2615109
Mar 28th, 2019 - 2 years ago
Not resolved
Seen by 68 customers so far
Similar issue to 16672 others
0 customers following this

Timeline

GetHuman2615109 started working on this issue
Mar 28th, 2019 8:25am