I made a reservation on February *, **** for $****.** at a Colorado Springs AirBnB home...

GetHuman4914385's Refund a Charge issue with AirBnB from June 2020

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The issue in GetHuman4914385's own words
I made a reservation on February *, **** for $****.** at a Colorado Springs AirBnB home for * nights with check-in on July **. This was a combined family reunion and college graduation celebration. Then the pandemic struck and life changed for all of us. **I contacted the host on April *, **** and she said that pandemic cancellation refunds weren’t available for our reservation*check-in dates yet according to AirBnB, so I monitored the AirBnB website for their “Extenuating circumstances policy and the coronavirus (COVID-**)” policy.**My husband is ** years old and has Sarcoidosis, a rare lung disease particularly vulnerable to the Covid virus* my husband’s pulmonologist has provided written medical opinion to attest to our situation. In addition to my husband’s health condition, he was also furloughed from his job.**My daughter has asthma, and another family member on our list is undergoing chemo and radiation due to recent cancer surgery. Knowing our situations precluded our family from travel, I regularly checked the AirBnB cancellation policy page. When our reservation fit the criteria for a full refund, I cancelled on ******** but was issued a ‘travel credit’, which we can’t now - nor ever will - use.**I contacted the host, Tanya, several times, for help in finding out the protocol for where to go and who to contact for refunds. She would not provide any information or additional sources at AirBnB regarding refunding my money. In fact, her last email just said, “Bye Anna, I’m done”.**Would you please issue a full refund for $****.** to my account? Reservation code: HMSM*KZZMS. We cannot afford to lose this money, especially now!

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AirBnB

Refund a Charge issue
Reported by GetHuman4914385
Jun 5th, 2020 - 5 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 8931 others
0 customers following this

Timeline

GetHuman4914385 started working on this issue
Jun 5th 5:42am
GetHuman4914385 indicated the issue is not fixed yet.
Jun 5th 1:56pm
GetHuman4914385 indicated the issue is not fixed yet.
Jun 5th 4:51pm
GetHuman4914385 indicated the issue is not fixed yet.
Jun 7th 5:17pm