We have cancelled our Uk*Ireland trip ( **st April-**May) because the Australian Govern...

GetHuman4495921's customer service issue with AirBnB from March 2020

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The issue in GetHuman4495921's own words
We have cancelled our Uk*Ireland trip ( **st April-**May) because the Australian Government has put in place an overseas ban on Australians travelling overseas. We have cancelled our air bnb stays around Britain and refunds except service fee coupons have been refunded except for accommodation in Edinburgh, Oban, Sterling. The three accommodation place mentioned above only refunded **percent of our money, they did give us a service coupon credit. In light of the global situation and our cancellation being two months in advance, plus the ban on us travelling overseas, I feel that a full refund would have been the correct action and promote good will. I can provide details of the accommodation in these three regions if you don’t have this on record. Thank you for looking into this matter and I await your response. Kathy Larkin and Gerald Gergenti

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AirBnB

Customer service issue
Reported by GetHuman4495921
Mar 20th, 2020 - 7 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 8402 others
0 customers following this

Timeline

GetHuman4495921 started working on this issue
Mar 20th 12:55am
GetHuman4495921 indicated the issue is not fixed yet.
Mar 21st 2:38am
GetHuman4495921 indicated the issue is not fixed yet.
Mar 21st 4:09am
GetHuman4495921 indicated the issue is not fixed yet.
Mar 21st 4:12am

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