** days after the booking, my host messaged me to ask me to cancel as she cannot host u...

GetHuman1535140's customer service issue with AirBnB from November 2018

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The issue in GetHuman1535140's own words
** days after the booking, my host messaged me to ask me to cancel as she cannot host us anymore. Unwilling to do so in fear of not getting a full refund I asked her (the host) to please cancel our booking. Over the past months she still has not cancelled the booking and going to the internet for help, I saw how you are able to cancel your reservation with the option "my host needs to cancel". So I sent this request, however she declined therefore indicating she is still able to host us. HOWEVER, on a personal chat she explained that she is still unsure and is trying to figure something out. *This whole situation is EXTREMELY frustrating as our booking is over the new year and most available and affordable accommodation has now been booked!! How do I cancel by not forfeiting my Airbnb service fee and get a full refund? This situation is incredibly frustrating as the host is still refusing to cancel, even though she cannot host us!! *I look forward to hearing from you! *Thank you for your help, *Emma

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Customer service issue
Reported by GetHuman1535140
Nov 10th, 2018 - 4 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 4682 others
0 customers following this


GetHuman1535140 started working on this issue
Nov 10th, 2018 12:57pm