AirBnB Customer Service Issues

Upon arrival at the property last night, we faced a cacophony of noise from planes overhead, people yelling outside, and the elevator constantly running near the bed. The main issue is the inadequate bedding arrangement; despite requesting bed details for 2 adults and 2 teens, we found only one queen bed, a cot, and a so-called futon that is actually an unsuitable couch. Adding to our woes, the toilet broke this morning. This is highly distressing as we came a long way for our kids' nationals race, at considerable expense, and now struggle with lodging. I have already informed them of our departure and seek a refund for the unused days. Talking to a representative would be greatly appreciated. I can be reached at [redacted]. We are experienced Airbnb users and have never faced such issues before. Thank you, Naomi.

Subject: Unauthorized Transaction on Airbnb Account Good afternoon, I recently canceled my account on Airbnb due to an unauthorized booking that was made. An amount of R775.14 was deducted from my credit card through Airbnb, with the reference AIRBNB * HMWFNFDR2S [redacted]. I did not make this booking and do not require accommodation. This transaction appears to be fraudulent, and I kindly request that it be canceled immediately. Yours sincerely, Russel Meyer Mobile: +27 (76) [redacted] Email: [redacted] Airbnb Your Airbnb account was canceled. When you cancel your account, your profile and any listings will no longer appear on the site. Any reservations you have made as a host or a guest will automatically be canceled. You can contact us anytime to reopen a canceled account. Sent with ♥ from Airbnb Airbnb, Inc., [redacted] Brannan St, San Francisco, CA [redacted] Earn travel credit

I signed up on airbnb.com and hosted guests at my property. Accidentally, I made another account for the same property with a different email. Since I couldn't see my old and new reservations, I deleted the second listing and closed my account. I'm now unable to access my previous bookings and their payments using my original account. Any suggestions on how I could retrieve my old bookings and earnings would be appreciated.

I booked a 17-day holiday in Hout Bay, Cape Town, South Africa. The host, Rob, told me his kitchen caught fire and offered an alternative property through WhatsApp. I declined as I prefer Airbnb listings. Rob insisted, then said the damage wasn't severe. I refused due to the smoke smell. He changed the cancellation policy, allowing for a full refund. But when I canceled, Airbnb showed no refund. I found another place in Cape Town for my family and me. I am now in a tough spot with my kids.

Hello. I am seeking assistance regarding a pricing discrepancy on my Airbnb listing for my boutique hotel. We recently joined Airbnb in April and encountered a problem with our pricing. Despite our single room being priced at $42 per night, the listing displays it as $11 per night. This discrepancy has caused issues with guests, leading to a cancellation and another guest paying the lower rate, resulting in a significant loss for us. Could someone please advise on how to address this issue? Any help provided would be greatly appreciated. Thank you.

We reserved an apartment in Lisbon for our group of three couples and were assured over the phone that there would be three bathrooms, one with only a shower. However, upon arrival, we discovered that there are only two bathrooms and a separate toilet available. This unexpected discrepancy is disappointing and does not align with what we were initially informed. This has unfortunately put a damper on our holiday, as we are now faced with the dilemma of potentially asking the third couple to relocate to other accommodations. The address of the rental is Travessa do Fala-so 16,2 in Lisbon. Our contact person, Naiana, mentioned that the apartment, Apartamento Olida Red, would have three bathrooms. The rental company involved is Warmtental. We urgently seek a resolution to this matter. Thank you for your prompt attention. Sincerely, D.K. and J.F.

I contacted customer service regarding my situation with the host who has illegally subletted the Airbnb we are staying in. The apartment complex has a policy against subletting, and we are feeling unsafe due to confrontations with management and neighbors. We have received an eviction notice from the management citing the violations. This experience has been extremely stressful, especially during the holiday season. I have never encountered such issues in other locations I have stayed at. I am concerned for my family's safety with people banging on our door. I am requesting a full refund so we can find alternative accommodations.

The property does not match its advertised description. There are fewer bathrooms than stated, with some lacking privacy as they are within bedrooms. One toilet is not functional, and the water pressure is too low for bathing. The place is dirty, lacks proper bed linens for some beds, and has ripped linens. Safety hazards include loose planks on the deck and uneven stairs without lighting. The price was tripled, yet the facilities do not justify the cost. This has significantly impacted our family holiday. We are forced to use external shower facilities due to the poor conditions. These issues, like the open plan bathrooms and limited number of bathrooms, should have been transparently disclosed. Despite the host being overseas, the local contact has limited language skills. I am considering moving out but am concerned about additional expenses. Conversely, I manage a property on Airbnb that is well-maintained and exceeds guests' expectations.

Hello, I made a reservation for a cozy studio near the Picasso Museum in Barcelona on 29.12.[redacted] at 23:05. The host, Alexey, didn't respond to important questions before accepting my reservation. Afterward, he denied all the things I needed. I asked other questions, but again received no responses. Due to work commitments and the significant amount of money involved, I had to cancel the reservation on 29.12.[redacted] at 10:14, just 11 hours after booking. According to the cancellation policy, I should receive a full refund if I cancel within the first 48 hours. Can I expect to get all my money back for the reservation? Thank you.

Upon arrival at the Airbnb apartment 7 hours after the check-in time due to a flight delay, we were informed by host Bill that the apartment we reserved was not ready. Bill offered a different apartment for the first 3 days due to the delay. Despite our tiredness, we accepted, but the alternative apartment had a strong bleach odor causing nausea. After 3 days, we were able to move to our originally booked apartment at noon. The change disrupted our plans as we couldn't go out in the morning. We hope Airbnb can assist in addressing this inconvenience. Thank you for your attention.

There have been some issues with my current guests who arrived last night due to the Airbnb website showing a different address than the one listed. I am puzzled why there are two addresses displayed. The guests first went to the wrong location and then struggled to reach me because they did not have my correct number. After finally finding them on the street where I live, they took a long time to get to me, preventing me from going to the shops for fresh bread and fruit for their breakfast on a Sunday (when most shops close early). I was already stressed because my cleaner failed to inform me of her absence, leaving me to clean up after friends who stayed during the Christmas holidays. Additionally, my iPhone was stolen, and I can't recall my App Store passwords for apps like WhatsApp that guests use to communicate. I had to stay at my mother's house nearby to rest and recuperate from all the stress, fearing they might leave a negative review. I apologize for the lengthy explanation. Please contact me promptly to resolve these issues. Thank you and Happy New Year to everyone at Airbnb. - Anna.

I recently had guests stay at my property from December 14th to the 17th and complained to Airbnb after their stay about undisclosed cameras. I promptly explained to Airbnb that the cameras were for security in the rental unit, not for spying. I have since removed the cameras, updated my listing, and am willing to pay for Airbnb to inspect the property to reactivate my account. I was a super host with great reviews and I am eager to regain that status. Despite reaching out, I have not received a response from Airbnb for 2 weeks. I acknowledge my mistake in not informing the guest about the cameras, as they were installed after the booking was made. I am committed to hosting and willing to comply with all policies moving forward. I kindly request Airbnb's understanding and the opportunity to rectify this oversight.

I am very frustrated with Airbnb. I have been trying to book a reservation for nearly 15 hours straight. I have used a $[redacted] Airbnb gift card and my debit card. Despite inquiring, agreeing, purchasing, making payments, and receiving confirmation, the booking indicates that it's still pending. I keep getting a message saying they will get back to me shortly. I urgently need this reservation and would appreciate immediate assistance. Thank you.

I am encountering an issue with the host who is not responding to my messages or emails. I am considering canceling my reservation, but I need to confirm with them first before looking for an alternative place to stay, as it might be costly. I had good communication with Giovanni before, but now there has been silence for a week. My reservation number is RCW9TBA9NS.

My family and I had a reservation at [redacted] Capistrano Place in Mission Beach, San Diego, from December 27 to January 4. Upon arrival, we noticed a strong smell of cigarette smoke which triggered severe allergic reactions due to medical issues my family has. Despite airing out the property, the smoke odor persisted. I promptly contacted the property manager, Aaron, to request a cancellation because of the smoke smell. Aaron was responsive and attempted to find replacement renters for our booking. He managed to recover $[redacted] but could not secure enough to cover our $[redacted].20 fees. We promptly canceled upon our conversation with Aaron, but he later informed us that he couldn't find renters to offset the costs. We believe the property did not accurately represent the accommodations, resulting in a health risk for my family. Therefore, I am seeking a full refund of $[redacted].20 for our stay.

We had planned to visit London during the Christmas season for five days, but we had to return to Preston earlier than expected due to my partner's worsening skin condition. We contacted Airbnb right away for a refund, but they requested a doctor's note. The next day, we visited the hospital to get the note, but the doctor mentioned that Airbnb needed to send a form for him to fill out. We incurred extra transportation expenses as the nearest pharmacy was far from our accommodation. Unfortunately, the doctor forgot to include my partner's name on the prescription, causing further complications in getting the medication. Despite providing the prescription and explaining the situation to Airbnb, they were adamant about the policy. We managed to get a doctor's note from our university GP after the Christmas season and sent it to Airbnb. However, they claimed it was submitted late, even though it was impossible to obtain it sooner due to the holiday season. We are disappointed by Airbnb's response, as we tried our best to follow their requirements promptly. The partial refund they offered does not cover all the expenses we incurred, including taxi fares, medical fees, and the remaining days of our Airbnb booking. As students, every penny counts for us, and losing this money has been disheartening after saving up for this trip. We are reaching out for assistance in resolving this issue as Airbnb's handling of the situation has jeopardized our trust in their services.

Hello, I am Ellanehdeane Barnett. I wish to address an issue regarding the Airbnb business run by Michelle Horan-Cashmore in the UK. Payments for this business have been wrongly directed to HCR Barnett Business Services Ltd, of which I am the sole director. Michelle Horan-Cashmore has been informed to cease any use of my business name or account, and our business relationship has ended. I kindly request the immediate removal of the business bank details associated with this matter and a full disclosure of booking information and payments made to the said account. It is essential for me to handle this matter promptly for legal and tax purposes. I want to clarify that I bear no responsibility for any bookings made henceforth, as I am not involved in Airbnb operations. I appreciate your cooperation and await your response in accordance with your service agreement timeline. Thank you.

I arranged and paid for an Airbnb for my mother (Booking ID: HM2T95AHJQ) because she and her husband are not fluent in English. However, upon arrival, her friend offered her accommodation, and due to her medical condition, we would like to request a refund for the remaining days. Wendy, our host, has confirmed flexibility in the checkout date. We are hoping to save the refunded amount for my mother's medical expenses. I kindly seek assistance in processing the refund for the unused days. Thank you for your help. 🙏🏻

Hello! We booked a home in Kochi, India for 11 people from 08.02.19-11.02.19. We paid for three nights for 11 people and received confirmation from Airbnb. When we arrived on 08.02.19, there was a booking error, and the rooms were only scheduled from 09.02.19-11.02.19, despite us paying for all three nights. The host arranged accommodation for us at another property he manages, which we didn't have to pay for since we had already paid for that night on the first property via Airbnb. However, we had to pay for an extra room at the other property because they accommodated us in five rooms instead of adding extra beds to four rooms as originally agreed. Upon checking in on 09.02.19, we were assigned only three rooms, with the expectations for sleeping arrangements causing discrepancies in bed allocations. The host is unreachable, and the staff on-site are unable to assist effectively due to communication barriers. We are requesting a full refund for the nights 09.02.19-11.02.19 for all 11 guests or to only pay for the seven actual beds and receive a refund for the four additional beds. We are willing to pay for the night 08.02.19-09.02.19 and the extra accommodation costs incurred.

We rented a space to stay from Feb. 8 to Feb. 11. Upon arrival, we were shocked to find the house in a questionable neighborhood with safety concerns. The property had black mold on the eves, holes in the front for electrical lines, a gas tank in the front yard, and a dilapidated fence. The windows were covered in inappropriate glass panels and foil, and the back yard was messy with an old mirror against a fence. This was a stark contrast to the advertised cozy cottage. Surrounding houses had cars parked on the lawn and trash accumulating. Disappointed by these conditions, we decided to leave for a hotel due to feeling unsafe. The address is [redacted] Forest Hill Boulevard, West Palm Beach, Fla. [redacted]. We are requesting a full refund and urge you to review this property to meet AirBnB standards. We have photos available upon request. Thank you, Janis Sundquist