I booked a room in Hawaii for *nights from **-**, but I couldn’t stay there. Because fi...

GetHuman-malharbi's customer service issue with AirBnB from August 2018

3 views
 | 
3399 similar
 | 
0 following
Help with my AirBnB issue
First: share to improve GetHuman-malharbi's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-malharbi to get a AirBnB rep on the line!
Always use the GetHuman Phone tocall AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-malharbi's own words
I booked a room in Hawaii for *nights from **-**, but I couldn’t stay there. Because first of all, when we got the apartment, there was a gap between windows and all the wind and the rain was coming inside even though the hurricane was hitting the islands on the crazy stormy night. Second of all, there were tons of pests all around the apartment in the kitchen, bathroom and even in the bedroom. My boyfriend and I found pest control spray or those kind on the dining table, which was very disgusting as you imagine. We couldn’t stay there at all, but there was no option because of the hurricane and storm. I barely slept. *Because we couldn’t get quick response from the host when we asked about Check-In, we assumed he’s not answering even if we let him know about all of those, plus, we were very disgusted and exhausted, we’ve decided to not call the host about it and just cancelled the second night and we left early in the morning.*Unbelievably the host is not accepting the cancel request so I’m losing all my money. This is not acceptable at all for me. I strongly request for the full refund. *We have photos to prove all of those issues in the apartment if you need. *Hope you can help me about this.*Thank you,
GetHuman-malharbi did not yet indicate what AirBnB should do to make this right.
I have an issue with AirBnB too
How GetHuman-malharbi fixed the problem
We are waiting for GetHuman-malharbi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AirBnB email you?
This email address isn't valid
Follow this issue
See how GetHuman-malharbi fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-malharbi
Aug 25th, 2018 - 4 mons ago
I have an issue with AirBnB too
Not resolved
Seen by 3 customers so far
Similar issue to 3399 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-malharbi started working on this issue
Aug 25th 9:55am