I booked a room in Hawaii for *nights from **-**, but I couldn’t stay there. Because fi...

GetHuman-malharbi's customer service issue with AirBnB from August 2018

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The issue in GetHuman-malharbi's own words
I booked a room in Hawaii for *nights from **-**, but I couldn’t stay there. Because first of all, when we got the apartment, there was a gap between windows and all the wind and the rain was coming inside even though the hurricane was hitting the islands on the crazy stormy night. Second of all, there were tons of pests all around the apartment in the kitchen, bathroom and even in the bedroom. My boyfriend and I found pest control spray or those kind on the dining table, which was very disgusting as you imagine. We couldn’t stay there at all, but there was no option because of the hurricane and storm. I barely slept. *Because we couldn’t get quick response from the host when we asked about Check-In, we assumed he’s not answering even if we let him know about all of those, plus, we were very disgusted and exhausted, we’ve decided to not call the host about it and just cancelled the second night and we left early in the morning.*Unbelievably the host is not accepting the cancel request so I’m losing all my money. This is not acceptable at all for me. I strongly request for the full refund. *We have photos to prove all of those issues in the apartment if you need. *Hope you can help me about this.*Thank you,

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Customer service issue
Reported by GetHuman-malharbi
Aug 25th, 2018 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 3399 others
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GetHuman-malharbi started working on this issue
Aug 25th, 2018 9:55am