Hi there - I am trying to cancel a reservation that I have coming up for the dates...

GetHuman-cricketz's customer service issue with AirBnB from August 2018

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The issue in GetHuman-cricketz's own words
Hi there - I am trying to cancel a reservation that I have coming up for the dates *******-*******. Unfortunately, my phone was stolen and apparently wiped clean because the email address I used to make the reservation is no longer working and is showing up as blacked out on the host's page. I know this because I was able to contact the host through the reservation page but she said I needed to cancel through AirBB directly. I've not yet been able to find a way to access the reservation as the security code that you send for verification is being sent to that number on the stolen and wiped phone. I'm happy to provide you with any other contact info you need to reset my account and cancel the reservation properly. **I look forward to your response, thanks in advance for your help!**Best regards, *Melanie Zobian **(the email associated with the account I can't access is *****@***.com. The phone number is*was ***.***.****. I made my deposit through PayPal.)
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Customer service issue
Reported by GetHuman-cricketz
Aug 23rd, 2018 - 4 mons ago
I have an issue with AirBnB too
Seen by 4 customers so far
Similar issue to 3373 others
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
GetHuman-cricketz started working on this issue
Aug 23rd 10:20pm
GetHuman-cricketz indicated the issue is not fixed yet.
Aug 23rd 11:25pm
GetHuman-cricketz indicated the issue is not fixed yet.
Aug 25th 12:36am