I want a full refund from a booking that I enquired about but never accepted. The host...

GetHuman997725's customer service issue with AirBnB from August 2018

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
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The issue in GetHuman997725's own words
I want a full refund from a booking that I enquired about but never accepted. The host said the apartment I tried to book was already booked out. It had * x queen beds. He offered me another apartment at the same price but had * x queen bed and * x single beds. I said it was not suitable and rejected the alteration to my booking. Then I noticed Airbnb took my money from my account. I have been chacing it up for too long and not getting anywhere. I got a notification that the host refunded me part of the money * days ago but I have not seen this go into my account. I want the full refund and I want Airbnb to get back to me very soon before I take legal action. I have tried contacting Airbnb several times but no replied. I am very unhappy with the service.
GetHuman997725 did not yet indicate what AirBnB should do to make this right.
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What Do I Do If I'm Missing My Host Payout on Airbnb?How Do I Change My Booking on Airbnb?How do I cancel my AirBnB reservation?How do I recover my AirBnB account?Can I get a refund from Airbnb?
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AirBnB

Customer service issue
Reported by GetHuman997725
Aug 16th, 2018 - a yr ago
I have an issue with AirBnB too
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Seen by 1 customer so far
Similar issue to 3145 others
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Timeline
GetHuman997725 started working on this issue
Aug 16th, 2018 1:07am