Hello.*I and my group just noticed the host completely changed the AD after the payment...

GetHuman982456's customer service issue with AirBnB from August 2018

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The issue in GetHuman982456's own words
Hello.*I and my group just noticed the host completely changed the AD after the payment and without any warning.**We booked a trip with Airbnb a few weeks ago and the AD said "Full apartment*house", that's one of the reasons we booked the house. Now we checked the house again on AIRBNB and it says "Private room".*We were not informed of any change and we want to know if our host can do this.*In our receipt, it says "Full apartment*house".**Also, we checked everything before booking and were informed some hours ago (Because we asked) that we are going to share the house with the host.*In the AD she even said to water plants... She would not say this if she was going to stay in the house, I suppose.
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AirBnB

Customer service issue
Reported by GetHuman982456
Aug 12th, 2018 - 7 mons ago
I have an issue with AirBnB too
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Seen by 2 customers so far
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Timeline
GetHuman982456 started working on this issue
Aug 12th, 2018 4:07pm