Yes, cancellation policies vary in requirements. But, now it seems I keep reading *exce...

GetHuman-mmarkett's customer service issue with AirBnB from July 2018

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The issue in GetHuman-mmarkett's own words
Yes, cancellation policies vary in requirements. But, now it seems I keep reading *except for fees*. Do I understand this to mean: I pay a fee if I cancel or change dates on my bookings? I usually have a set time table for US travel. Not so for UK. Which means I need freedom to make occasional adjustments after bookings (and being charged in advance) If I have to pay when I need to adjust, I realize there is not as much value for me anymore. I noticed I have not booked using airbnb as often as I did previously. As a relatively frequent client, I sincerely hope the airbnb reply will tell me I am incorrect here. Thank you for your time. PS as I am now booking for several months travelling in Scotland, it would be helpful if I receive a response asap.
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AirBnB

Customer service issue
Reported by GetHuman-mmarkett
Jul 24th, 2018 - 10 mons ago
I have an issue with AirBnB too
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Seen by 8 customers so far
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Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth
Timeline
GetHuman-mmarkett started working on this issue
Jul 24th, 2018 11:28pm
GetHuman-mmarkett confirmed the issue is fixed. Hooray!
Jul 25th, 2018 1:16am
GetHuman-mmarkett confirmed the issue is fixed. Hooray!
Jul 25th, 2018 1:18am