We had booked an Airbnb in ST Louis for a fencing tournament for my daughters. I was tr...

GetHuman-shweta_b's customer service issue with AirBnB from July 2018

8 views | 2131 similar | 0 following
Help with my AirBnB issue
Next: our robot will wait on hold for GetHuman-shweta_b to get a AirBnB rep on the line!
Always use the GetHuman Phone to call AirBnB. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
Try emailing info@roblox.com from the email address attached to your ROBLOX account. This is their most responsive channel.
The issue in GetHuman-shweta_b's own words
We had booked an Airbnb in ST Louis for a fencing tournament for my daughters. I was traveling alone with the girls who are ** and **. This apartment was on the top floor of the building. The host did not inform us about the renovation going on in the building. There was dust all on the stairwell and inside the apartment when we entered. All the apartments in the building were empty and there was were workers in the other apartments playing loud music. I felt very unsafe in the building with my girls. I informed the owner and she offered to send someone to clean which I refused as I didn’t won’t anyone entering the apartment due to safety issues. I am asking her for a *** credit which she is refusing to pay. I would want your help in getting my money refunded and would also request that the apartment be taken off the listing till the renovation is complete.

GetHuman-shweta_b did not yet indicate what AirBnB should do to make this right.

How GetHuman-shweta_b fixed the problem

We are waiting for GetHuman-shweta_b to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-shweta_b fixes it.
This email address isn't valid

AirBnB

Customer service issue
Reported by GetHuman-shweta_b
Jul 8th, 2018 - 4 years ago
Fixed
Seen by 8 customers so far
Similar issue to 2131 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth

Timeline

GetHuman-shweta_b started working on this issue
Jul 8th, 2018 2:01pm
GetHuman-shweta_b indicated the issue is not fixed yet.
Jul 8th, 2018 3:41pm

Paying Too Much for Internet?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers