We had booked an Airbnb in ST Louis for a fencing tournament for my daughters. I was tr...

GetHuman-shweta_b's customer service issue with AirBnB from July 2018

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The issue in GetHuman-shweta_b's own words
We had booked an Airbnb in ST Louis for a fencing tournament for my daughters. I was traveling alone with the girls who are ** and **. This apartment was on the top floor of the building. The host did not inform us about the renovation going on in the building. There was dust all on the stairwell and inside the apartment when we entered. All the apartments in the building were empty and there was were workers in the other apartments playing loud music. I felt very unsafe in the building with my girls. I informed the owner and she offered to send someone to clean which I refused as I didn’t won’t anyone entering the apartment due to safety issues. I am asking her for a *** credit which she is refusing to pay. I would want your help in getting my money refunded and would also request that the apartment be taken off the listing till the renovation is complete.

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Customer service issue
Reported by GetHuman-shweta_b
Jul 8th, 2018 - 5 years ago
Seen by 14 customers so far
Similar issue to 2131 others
0 customers following this
Items needed
Booking reference
Billing address
Email address on the account
Account phone number
Payout method (If card or bank account
please include the last 4 digits)
Date of birth


GetHuman-shweta_b started working on this issue
Jul 8th, 2018 2:01pm
GetHuman-shweta_b indicated the issue is not fixed yet.
Jul 8th, 2018 3:41pm