my account has been hacked. Someone changed the e-mail on my account. I can't access...

GetHuman-janetfox's customer service issue with AirBnB from June 2018

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Before contacting them, items GetHuman-janetfox may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
GetHuman-janetfox's next move: have a AirBnB rep call.
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The issue and preferred resolution, in GetHuman-janetfox's own words:
my account has been hacked. Someone changed the e-mail on my account. I can't access it. They made a reservation for * days in Toronto beginning today. They cancelled my reservation In July in Vancouver. What can I do? I talked to someone at *** *** **** but did not feel the person was going to do anything. She said she would p*** the matter on. But I was not convinced. The changed e-mail is *****@***.com. I can't access that as it is not anything I am related to. The reservation is HM*AWFAXNW -- but I call the accomodation's number given and they say they have no reservation. The reservation that was cancelled (not by me) is HMBBXEJESF. My account should be *****@***.com What can we do now about this?
I trust that AirBnB will make this right and come up with a resolution that is fair.
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AirBnB

Customer service issue
Reported by GetHuman-janetfox
Jun 24th, 2018 - 2 mons ago
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GetHuman-janetfox started working on this issue
Jun 24th 10:49pm