I didnt record my booking confirmation number nor flight details as this info was suppo...

GetHuman-gimmiesa's customer service issue with AirAsia from October 2019

Help with my AirAsia issue
The issue in GetHuman-gimmiesa's own words
I didnt record my booking confirmation number nor flight details as this info was supposed to be sent to be via email. However the email didnt arrive. My account has been debited for the cost of the flight. I have been unsuccessful in contacting AirAsia on any of the phone numbers given. Ava, the virtual assistant is useless without a booking number and the help line it forwards you too never gets answered. Very frustrating as I'm supposed to be travelling in * weeks and dont know if I have a seat or should book another! Thanks, Wendy

GetHuman-gimmiesa did not yet indicate what AirAsia should do to make this right.

I have an issue with AirAsia too
How GetHuman-gimmiesa fixed the problem
I finally got my problem sorted. I started with AirAsia's on-line virtual assistant 'Ava' who wasnt able to help with my issue so I was put through to 'Allstar' level which is a link-up to an online chat. I had tried this previously but was on hold for so long I gave up. This time I tried it at midnight and waited on hold until they answered, which fortunately took considerably less time, and they were able to provide me with my flight information and forward an email, in less than ** minutes. Hope this helps.
Please help with my AirAsia issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems.
How Do I Find My Itinerary with Airasia?How Do I Cancel a Reservation with Airasia?How do I change my booking with AirAsia?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
Details regarding the refund for my bookings.*The flight was cancelled by Airasia...AirAsia flight number ****** ** -**-**** ***.** I hv booked my tickets **Debited RS...My booking number : VR*T*D*My original Flight number :AK*****@***.com*Airasia had...i need to see confirmation of the* booking and flight details please ASAPhello airasia team*i booked a flight for * yesterday morning and paid it in the a...i had a pone call from AirAsia saying that my flight had changed,My booking numbe...Good morning AirAsia! We booked a roundtrip flight to Hong Kong for * on December...Haiiii... I already had booking of Airasia flight,, I just want to change my flightI book a flight on traveloka for airasia flight on ** jan. I want to change my fl...AirAsia Flight cancelled , I would like to cancel all tickets. Booking number :H...
Do you have a customer issue as well?
We can help you get AirAsia's attention and get better help faster. Tap below to get started.
Having AirAsia issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirAsia

Customer service issue
Reported by GetHuman-gimmiesa
Oct 29th, 2019 - 3 years ago
I have an issue with AirAsia too
Fixed
GetHuman-gimmiesa shared how to fix
Seen by 20 customers so far
Similar issue to 2970 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the Account

Timeline

GetHuman-gimmiesa started working on this issue
Oct 29th, 2019 9:41am
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:50pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:55pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:57pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:57pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:57pm
GetHuman-gimmiesa confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 12:57pm