I didnt record my booking confirmation number nor flight details as this info was suppo...

GetHuman-gimmiesa's customer service issue with AirAsia from October 2019

Help with my AirAsia issue
The issue in GetHuman-gimmiesa's own words
I didnt record my booking confirmation number nor flight details as this info was supposed to be sent to be via email. However the email didnt arrive. My account has been debited for the cost of the flight. I have been unsuccessful in contacting AirAsia on any of the phone numbers given. Ava, the virtual assistant is useless without a booking number and the help line it forwards you too never gets answered. Very frustrating as I'm supposed to be travelling in * weeks and dont know if I have a seat or should book another! Thanks, Wendy

GetHuman-gimmiesa did not yet indicate what AirAsia should do to make this right.

How GetHuman-gimmiesa fixed the problem
I finally got my problem sorted. I started with AirAsia's on-line virtual assistant 'Ava' who wasnt able to help with my issue so I was put through to 'Allstar' level which is a link-up to an online chat. I had tried this previously but was on hold for so long I gave up. This time I tried it at midnight and waited on hold until they answered, which fortunately took considerably less time, and they were able to provide me with my flight information and forward an email, in less than ** minutes. Hope this helps.
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AirAsia

Customer service issue
Reported by GetHuman-gimmiesa
Oct 29th, 2019 - 2 years ago
Fixed
GetHuman-gimmiesa shared how to fix
Seen by 7 customers so far
Similar issue to 2970 others
0 customers following this
Items needed
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Email address on the account
Name on the account
Address on the Account

Timeline

GetHuman-gimmiesa started working on this issue
Oct 29th, 2019 9:41am
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:50pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:55pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:56pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:57pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:57pm
GetHuman-gimmiesa indicated the issue is not fixed yet.
Nov 1st, 2019 1:57pm
GetHuman-gimmiesa confirmed the issue is fixed. Hooray!
Nov 3rd, 2019 12:57pm