traveling with a ***wh lithium battery in my carry-on baggage

GetHuman2921851's customer service issue with AirAsia from May 2019

Help with my AirAsia issue
First: share to improve GetHuman2921851's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman2921851's own words
I would like to know the procedure to follow so as to get Airasia approval for my ***wh battery (if possible, before ordering my ticket so as to know whether I can bring my ***wh battery). ... I plan to travel to South Korea, Hong Kong, Indonesia and Malaysia with my tihtium battery rating at ***wh.**IATA regulations stipulate that lihium battery between ***wh and ***wh are allowed in carry-on baggage but under company approval.**I would like to know the procedure to follow so as to get Airasia approval for my ***wh battery (if possible, before ordering my ticket so as to know whether I can bring my ***wh battery).**Please do understand that this battery is not a smart baggage. It is and external spare battery.**Thank you in advance for your information,*Patrick MURA
Please do understand that this battery is not a smart baggage. It is and external spare battery.
Just by answering clearly to my question
I desire to make things clear so as to avoid stress in the airport
I already submitted a case (*********), but they did not reply to my question
I have an issue with AirAsia too
How GetHuman2921851 fixed the problem

We are waiting for GetHuman2921851 to fix the problem and share the solution with the rest of us customers.

Please help with my AirAsia issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems.
How Do I Find My Itinerary with Airasia?How Do I Cancel a Reservation with Airasia?How do I change my booking with AirAsia?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I don't have any last name on my passport but for booking online I need to fill i...hello *I got two tickets of air asia from shanghai (pvg) to kula lampur on...It seems that your website is not working - Book a flight - Theres no reference n...I want to join with your company. I am already doing aviation course from Frankfi...Hi I am meril Jacob . I have booked a ticket in air Asia but have not received an...I want to make additional baggage.
Do you have a customer issue as well?
We can help you get AirAsia's attention and get better help faster. Tap below to get started.
Having AirAsia issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirAsia

carry-on baggage
Customer service issue
Reported by GetHuman2921851
May 22nd, 2019 - 4 years ago
I have an issue with AirAsia too
Not resolved
Seen by 19 customers so far
Similar issue to 1718 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the Account

Timeline

GetHuman2921851 started working on this issue
May 22nd, 2019 4:29am

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies