AirAsia Customer FAQ

To change your flight without having to pay again, you may utilize the "My Bookings" feature of the AirAsia website or mobile app. However, please note any changes or modifications to your flight schedule might involve a rerouting fee, depending on the terms and conditions of the original ticket purchased. Always remember, alterations are subject to availability and any applicable fare differences. It's best to make modifications as early as possible. Fees may apply, so make sure to read and understand AirAsia's change policy before proceeding.

We're sorry to hear that your flight time has been changed. If you're having trouble with the chat bot, you may try altering your booking via the "Manage My Booking" feature on the AirAsia website. This allows you to change your flight time, or even the date, depending on the terms and conditions of your ticket. If you're unable to do this, it's possible that your ticket is non-changeable. If this is the case, you may need to buy a new ticket.

If your booking status is confirmed but it still indicates that payment is needed, this can sometimes occur due to a delay in payment processing or a glitch. If you are certain you have already completed payment (for instance, if the amount has been debited from your account), hold tight, as the system might take some time to update. However, if after a significant duration the status doesn't change or payment has not been debited from your account, you might need to complete the payment process again. Please ensure to double-check your chosen payment method to avoid any duplication.

Whether you would need a transit visa in Kuala Lumpur, Malaysia or not, really depends on your nationality. Many nationalities are exempted from requiring a transit visa, given they remain in the airport premises. However, some might require one, even for very short stays. We recommend checking with the Malaysian consulate or embassy in your country to confirm the requirements for stopovers or transits. Please note, if you wish to leave the airport during your stopover, most nationalities would require a visa. It's always best to verify in advance to avoid any last-minute issues.

Whether a visa is required when transferring through Kuala Lumpur depends on your nationality and the duration of your transit. Passengers from most nations transferring within 24 hours and not leaving the airport do not need a visa. However, it's recommended to check with your airline or the official Immigration Department of Malaysia for more specific information as requirements can change. Always confirm before traveling to ensure a smooth journey.