Hello,**I've tried contacting China Air all day in regards to an upcoming flight from B...

GetHuman1823455's customer service issue with Air China from December 2018

12 views | 230 similar | 0 following
Help with my Air China issue
First: share to improve GetHuman1823455's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1823455's next move: call Air China.
The best way to get your problem resolved is to tap the button below to start calling Air China. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman1823455 may need:
Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable)
The issue in GetHuman1823455's own words
Hello,**I've tried contacting China Air all day in regards to an upcoming flight from Bangkok to the USA. **I need assistance with three things.***) I am an American citizen, and have a redress number. I would like my redress number added to my reservation. *Redress Control Number : **********) I was recently diagnosed with pulmonary embolism after an extended flight, and am taking medication to prevent this to reoccur. I would like to choose my seat so I can have extra leg room on the right side emergency window, or possibly be upgraded for both flights.***) How much luggage and of what weight am I entitled to. **I have never flown with Air China, look forward. **Thank you !**Kim Badawi**Here is my flight info :**Passager:*Kim Badawi**Ticket:****************GO: ***THURSDAY ** DECEMBER ******Bangkok*Suvarnabhumi:**:**hs*P*kin*Capital Intl:**:**hs***Air China-CA*****hs **m***GO: ***THURSDAY ** DECEMBER ******P*kin*Capital Intl:**:**hs**Houston*George Bush Intercontinental*:**:**hs***Air China-CA*****hs -**m***RETURN JANUARY *, ******Houston*George Bush Intercontinental*:**:**hs**P*kin*Capital Intl: **:**hs***Air China-CA*****hs **m***RETURN SUNDAY * January ******P*kin*Capital Intl:**:**hs*Bangkok*Suvarnabhumi:**:**hs***Air China-CA*****hs **m

GetHuman1823455 did not yet indicate what Air China should do to make this right.

How GetHuman1823455 fixed the problem

We are waiting for GetHuman1823455 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Air China's attention and get better help faster. Tap below to get started.
Having Air China issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1823455 fixes it.
This email address isn't valid

Air China

Customer service issue
Reported by GetHuman1823455
Dec 24th, 2018 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 230 others
0 customers following this

Timeline

GetHuman1823455 started working on this issue
Dec 24th, 2018 4:44pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians