How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Air China phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1
Below are some clips we've found from Air China's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"You for calling Air China North America call center.
The call may be recorded for quality control and training purposes.
For English, please press one.
Thank you for calling Air China. Our office is currently closed.
For flights arrival and departure information, please press one."
Excerpt from a call with Air China
Monday, February 26, 2024 10:25 AM
What are the hours and when should I call?
Air China operates the call center for this 800-882-8122 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 121 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air China phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air China staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air China is Saturday.The most busy day to call is Wednesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 121 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Wed
Busiest
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Air China is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Air China staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Why call this Air China number?
Below is a sample of recent calls to Air China, and their purpose. Are any of these similar to the reason you are trying to call?
Change flight date: "I was wondering if I could change the date of a flight that I have."
- From a call lasting 7m 25s , Apr 24, 2024 11:55 PM
Ticket changes and baggage allowance inquiry: "I'm just calling about the changes we've made on the ticket and how much baggage is included in our ticket."
- From a call lasting 8m 58s , Feb 27, 2024 7:43 PM
Ticket surname correction: "I've just noticed that my son's ticket has got the wrong surname."
- From a call lasting 7m 45s , Feb 26, 2024 3:44 PM
Conclusion and closing notes
This is Air China's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air China agent. This phone number is Air China's best phone number because 6,126 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-882-8122 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Air China first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Air China has 1 phone number. It's not always clear what is the best way to talk to Air China representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air China. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air China. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.