Air Canada Customer Service Issues

I made a reservation for a flight from Seattle to Vancouver on November 13, [redacted], with flight AC8100. Unfortunately, the flight was delayed for over 2 hours, causing us to miss our connecting flight, AC [redacted], from Vancouver to Toronto. We purchased an upgrade to Economy "A" class. Although we were rebooked on flight TDYCVJ the next day to Toronto, upgraded Economy seats were not an option on this flight. We kindly ask for a refund for the two upgraded seats on the initial flight. Thank you, Andrew and Ellen S.

Confirmation KCHY6Z is for two travelers, Wes and Judy Cutbush, booked in Business Class. The outgoing seat request for Wes was not completed, while Judy's seat is fine. Please assign Wes the requested seat beside Judy, which is 3F, for the outgoing flight. Solve this by ensuring Wes is seated beside Judy in 3F. Thank you.

Dear Sir or Madam, I am Irene D. I have been a loyal Air Canada customer for years, but my recent experience on flight AC277 on Nov 16/19 from Vancouver to Whitehorse was extremely disappointing. The flight was delayed due to a mechanical issue, had entertainment system problems, no water in the restroom, unexpected maneuvers, lack of communication from the captain, and no guarantee of a seat or accommodation after the emergency landing in Vancouver. This resulted in anxiety, discomfort, and exhaustion, affecting my well-being and overall trip experience. Although I received discount coupons for the inconveniences on both that flight and a previous one on Nov 12/19, the recurring issues with the entertainment system added to my stress. As a frequent traveler to Whitehorse to visit family, I hope for a smoother and more comfortable journey on my upcoming trip in January. I would like clarification on the discount provided with claim numbers AACQNIM6C3 and APECQYR5. Thank you for addressing this matter.

I attempted to book a flight on December 2, [redacted], seven times. Unfortunately, I was informed that the transactions failed, and I did not receive a booking reference number. Surprisingly, our credit card was charged for each attempt, and we were assigned a [redacted] number. We are seeking refunds for these unsuccessful attempts since we were able to book the flight successfully on December 4th. In total, there are 12 transactions – 7 for booking the flights and the rest, I assume, are for seat assignments. I kindly request a prompt review and refund of the unsuccessful attempts. One of the reference numbers is [redacted][redacted] for your review. Thank you. - J. Shanks

I have been attempting, without success, to reach Air Canada to buy tickets. I am looking to book tickets soon as a Christmas gift for my two grandchildren, using a cruise certificate. I have tried calling but have been on hold for about two hours and have not been able to get through. I would appreciate assistance in getting in touch with an agent who can assist me with booking this special Christmas gift for my grandchildren. My phone number is [redacted]. Despite my frustration, I still prefer to book through Air Canada Vacations. Thank you, Sharon N.

My flight was rescheduled, and I received a message from Air Canada stating that I could modify or cancel my booking without any fees. However, now they have transferred my booking to Cathay Dragon. After reaching out to Cathay Dragon, they mentioned that they did not make any changes and that Air Canada is responsible for the flight. I am uncertain about what to do next. I am keen to adjust my flight, but I am struggling to find someone to assist me with this issue.

Regarding Case CAS-[redacted]-V7N1H3, I am eagerly awaiting your response regarding the cancellation of my booked flight segments for this trip. Last week, I reached out after receiving an email indicating that some segments could not be accommodated as planned and that I could cancel without charge. I received confirmation of my message on December 6th at 6:17am, along with the reference number provided. It is disappointing to experience such poor customer service from a major airline during this busy season, leaving me struggling to connect with you. I look forward to hearing about my refund for the travel insurance. Due to the delayed response indicating a wait time of up to 3 weeks and errors accessing my booking, I am anxious for resolution. I urgently request confirmation of the complete cancellation of my booking, full reimbursement for flights and travel insurance as promised.

I wanted to share my recent experience with checking bags for my flights on 6 December [redacted] from Kamloops to Calgary, then on to Pearson. During check-in for flight [redacted] and [redacted], I was charged $50 plus $6.50 tax for a second bag containing my skis. Interestingly, the person after me was only charged $30 plus tax for their second bag with skis. I would appreciate a refund of $20 plus tax.

I am currently in Bridgetown, Barbados, assisting my mother. Unfortunately, due to the unexpected passing of my stepfather during a cruise stop, I urgently need to adjust my travel plans. My reservation with confirmation number VCIYX4 is under the name Kimberly Clark. Presently, I have a flight scheduled to depart Barbados on Thursday, heading to Toronto and then onwards to Cleveland on Friday. However, I require your assistance in changing my itinerary to return a day earlier. Could you please arrange for me to leave tomorrow, December 11th, with the new arrival date in Cleveland being the 12th? Thank you for your help.

My husband and I have received a total of six emails changing our paid and reserved flights up to March [redacted]. Some of the updated itineraries instruct us to depart a day early and wait in Toronto for 11 hours before boarding our next flight. Another one indicates leaving a day early, then has an early flight from our departing city the next day as the second leg, although we had already left that city the night before. We are both 50K members and are surprised by the sudden changes in the past 24 hours. I am concerned if there has been a security breach affecting our bookings.

I recently booked a flight through my travel agent without providing my Aeroplan number. Now that I have it, I've been unable to add it to my booking since it was made via the agent. Even though I provided my number to the agent, they are encountering a message indicating that my frequent flyer number cannot be found. Despite attempting to use the automated telephone service to add it, I keep receiving an error saying the details don't match my profile, when in fact they do. I kindly ask for assistance in adding my frequent flyer number to my booking. Regards, Catherine H.

I am currently in the UK and noticed that there was no toll-free number provided for UK customers. Therefore, I prefer to communicate via email at [redacted] Recently, my travel agent arranged my flight without having my Aeroplan number. Even though I supplied it later, I am unable to update it directly since the booking was made through the agent. I shared my number with the agent for them to include, but they encountered an error stating that my frequent flyer ID was not found. When attempting to use the automated telephone service, it repeatedly states that the information I entered does not match my profile, although it should. I am reaching out to Air Canada to request help with updating my frequent flyer number on my booking (Airline booking reference WL9UBB). Thank you. -Catherine Harwood

I was on Air Canada flight [redacted] on December 6, ticket [redacted][redacted]. This flight was delayed, causing me to miss my connection to Fiji by 10 minutes. Consequently, I had to spend the night in LA, arriving a day late at my destination. The pre-paid hotel I booked on hotels.com at a special rate will not refund me for that night, amounting to $[redacted] lost. I have been unable to reach anyone over the phone as I cannot wait on hold for an hour. I am seeking assistance with this matter. Thank you. - D.G.

Subject: Flight Delay Compensation Request Regarding our recent flight experience with Air Canada, I am writing to bring to your attention the inconveniences we faced due to flight delays and subsequent missed connections. Our flight, AC8512, was delayed causing us to miss our connection in Montreal to Cancun, Mexico. As a result, additional expenses were incurred, including an unexpected taxi fare of $[redacted] to reach our destination. The following day, due to the separation from our friends, an additional $78 taxi fare was necessary. Similarly, on our return journey with flight AC8358 on November 30, [redacted], we endured further issues including a 15-minute delay followed by a cancellation due to weather conditions in Charlottetown. This left us stranded in Moncton without meal vouchers or transportation back to Charlottetown, PE. To resolve the situation, a rental car was shared among us and four other affected passengers, costing a total of $[redacted]. Your prompt consideration and approval of compensation for these unexpected expenses would be greatly appreciated. Best regards, R.R. Email: [redacted] 418Macquarrie Rd Albany PE C0B1A0

To Whom It May Concern, Our flight was delayed due to an AC breakdown, causing us to miss our connection in Montreal to Cancun, Mexico, where we were supposed to meet friends. This led to additional costs as we had to take separate taxis from Cancun Airport to the Condo. The extra expenses for the taxi amounted to $[redacted] in total. We appreciate your consideration and approval in this matter. Sincerely, Rejean Rivard Email: [redacted] Address: [redacted] Macquarrie Rd, Albany, PE, C0B1A0 On a separate occasion, our return trip (AC8358) on November 30, [redacted], was delayed by 15 minutes and eventually cancelled due to weather conditions in Charlottetown. Despite various reasons given by the airline employees, we ended up being rerouted to Moncton on flight AC1504. We faced challenges as there were no meal vouchers or transportation provided from Moncton to Charlottetown, PE. To resolve this, we shared a car rental with other affected passengers, costing us $[redacted] for the 7 of us. Your understanding and approval on this matter are appreciated. Sincerely, Rejean Rivard Email: [redacted] Address: [redacted] Macquarrie Rd, Albany, PE, C0B1A0

I am sincerely disappointed with the difficulty in accessing a direct line for customer concerns. I bought a ticket from Calgary to Budapest with booking reference MDR5XI for a trip departing on October 23 and returning on December 9, [redacted]. My departure from Calgary was smooth, but my itinerary was altered without my consent. The change, made by someone identified as VOVKPl, resulted in a day-long layover in Frankfurt on my return to Calgary. This unsolicited adjustment created significant issues for me at the airport as the revised itinerary was not suitable. As a 79-year-old passenger, I found this last-minute change unacceptable. Having frequently used Air Canada in the past, I am disappointed by this treatment. I seek an explanation for this incident and hope to receive a response. Thank you.

I am Timothy C. I recently traveled from Fort St. John, BC to Deer Lake, Newfoundland on October 29. Unfortunately, my layover in Vancouver was delayed by approximately 3 hours, causing me to miss my connections. This led to a 10-hour layover in Halifax, extending my trip by 13 hours. I am inquiring about the possibility of compensation for these inconveniences. As a frequent traveler who crosses the country twice a month, these delays are becoming more common. Although I typically fly with Air Canada, I may need to explore other airlines. My booking reference for this journey was PMPVGV. Thank you, Tim.

On December 11, [redacted], four family members/friends were supposed to fly home from Germany to Canada. Unfortunately, their uncle passed away on the day of the flight, causing them to miss Flight [redacted] from Munich at 11:50 am. As they needed assistance, I stepped in to help them rebook their travel. After long wait times on the phone with Air Canada, we had to restart the booking process multiple times due to disconnections. Despite the challenges, a helpful agent eventually assisted in rebooking the tickets for a higher price of $2,[redacted], up from the original $1,[redacted] due to seat availability changes throughout the day. I believe it's unfair to be charged an extra $[redacted] because of the airline's inefficiencies and call disconnections. I request a refund of the additional charge. Thank you, Omar Z.

I have recently booked connecting flights for my wife and me for our honeymoon to Tokyo, with a layover in Canada. I recently found out about the strict Canadian laws regarding individuals with DUI convictions, and it seems like we might face issues continuing our journey to Tokyo. Considering these unique circumstances and our travel date being in late April [redacted], I am looking to discuss the possibility of a refund for our tickets. This would allow the airline ample time to resell the tickets, potentially at a higher rate. My name is Joshua T. and my booking reference number is: SVYPX6.

Hello Air Canada, I am currently facing significant challenges reaching your customer service team. As a member of the military, my circumstances have shifted, and I urgently need to modify my flight for this Saturday. Unfortunately, the call center has been unresponsive, not even placing me on hold, instructing me to make changes online. However, the online system indicates that I cannot adjust my reservation digitally and directs me back to the call center. Even the email communication option on the website redirects me to call. I am struggling to contact anyone for assistance, and it is crucial for me to update my flight promptly. I would greatly appreciate any help in resolving this issue.