My father just passed away yesterday, and I would like to book a bereavement flight fro...

GetHuman3985906's customer service issue with Air Canada from November 2019

Help with my Air Canada issue
The issue in GetHuman3985906's own words
My father just passed away yesterday, and I would like to book a bereavement flight from Charlottetown, PEI to Ottawa, ON for November **th (in the a.m.) and returning December *, **** (in the p.m.) for my * sons to attend their grandfather's funeral. Everything I read on the Air Canada website indicates that I have to call to book a flight and not use the website.*They recently came back home for my mother (their grandmother's) funeral on October *, **** and drove the ** hours here and ** hours back. I do not want them to have to repeat this for their grandfather, hence the reason for booking a flight. I hope you can help me. I have all the necessary information required as indicated on the website.**Susan Cook****-***-****

GetHuman3985906 did not yet indicate what Air Canada should do to make this right.

How GetHuman3985906 fixed the problem
I kept re-freshing the time and it kept saying ** minute wait. I decided to try and call once again and was on hold for * hour and ** minutes, but I got through. I had everything prepared to book a bereavement flight for my * sons. The phone call with the agent took only ** minutes and saved a big amount. This type of booking can only be done over the phone and the agent was very thorough, professional and compassionate. I only needed the names of my sons, the flight TO and FROM, dates, name of the deceased, relationship of the deceased to the passengers, date of the funeral, name and address of the funeral home and then of course my form of payment and the details for that. (my name, email address to send the booking confirmation for the ticket. Very well done and I am very pleased, especially during this trying time.
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Air Canada

Customer service issue
Reported by GetHuman3985906
Nov 24th, 2019 - a year ago
Fixed
GetHuman3985906 shared how to fix
Seen by 6 customers so far
Similar issue to 1759 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman3985906 started working on this issue
Nov 24th, 2019 1:06am
GetHuman3985906 confirmed the issue is fixed. Hooray!
Nov 24th, 2019 4:12am

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