Dear Air Canada:**Regarding:*Air Canada Tickets (Promotional Code **KJFDA*)******I writ...

GetHuman1484239's customer service issue with Air Canada from November 2018

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The issue in GetHuman1484239's own words
Dear Air Canada:**Regarding:*Air Canada Tickets (Promotional Code **KJFDA*)******I write to request written confirmation that Julie Vasseur be permitted to join her flight in Toronto and forgo the first two sections (Charlottetown to Montreal, Montreal to Toronto). Also, that she be permitted to disembark in Toronto, forgoing the last section (Charlottetown), upon return.**In February ****, I won two free Air Canada return tickets from the Camp Gencheff fundraiser. I was absolutely delighted by winning these tickets, as I love traveling. The majority of flights I have taken throughout my life has been with Air Canada. I have always been pleased with Air Canada’s customer service.**I have chosen to travel to the country of Grenada, as I have never been to the Caribbean. My good friend, Julie Vasseur, is coming along with me. She used to live to Charlottetown, Prince Edward Island, but recently moved to Guelph, Ontario.**A few weeks ago Julie and I decided to book our plane tickets to Grenada. The flight schedule is as follows:***.*Friday, January **, **** – Charlottetown * pm to Montreal *:** pm – Flight AC********.*Friday, January **, **** – Montreal * pm to Toronto *:** pm – Flight AC*******.*Saturday, January **, **** – Toronto *:** am to Grenada **:** pm – Flight AC********.*Saturday, January **, **** – Grenada *:** pm to Toronto *:** pm – Flight AC********.*Saturday, January **, **** – Toronto *:** pm to Charlottetown **:** pm – Flight AC****.**We both knew that we would have to book the same flights. However, we were under the assumption that it would be permissible for Julie to miss the Charlottetown to Montreal flight, as well as the Montreal to Toronto flight because she lives relatively close to the Toronto Airport. We assumed that at the end of our vacation upon arrival to the Toronto Airport that Julie would be allowed to go straight home and not have to fly back to Charlottetown.**Before we booked our tickets, we called Air Canada and spoke with a representative. He advised us that Julie would have to fly out to Charlottetown, and then take the Charlottetown to Montreal flight, as well as the Montreal to Toronto flight. We did not get an answer in regards to her return flight from Toronto to Charlottetown. We were both surprised by this answer as it is not the most practical approach, is much more time-consuming, and, will be an additional costly expense to Julie.**I spoke with another Air Canada representative and she told us that it was perfectly fine for Julie to meet me in the Toronto Airport and forgo the first two sections of the trip. She also said that it would be fine for her to leave upon our return flight to Toronto Airport and forgo the flight back to Charlottetown.**While relieved to hear this news, both Julie and I are apprehensive about taking this chance without having supporting documentation from Air Canada stating that we can do so.**We would both be very grateful if Air Canada could kindly give us some supporting documentation (perhaps a letter) stating that Julie can miss those flights and join me in the Toronto Airport at the start of the vacation and leave the Toronto Airport at the end of our vacation.**I look forward to hearing from you in the near future on this matter. Please contact me at ***-***-****, or my work phone number at ***-***-****.**Respectfully yours,*****Emily Simon

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Air Canada

Customer service issue
Reported by GetHuman1484239
Nov 3rd, 2018 - 4 years ago
Not resolved
Seen by 34 customers so far
Similar issue to 1081 others
0 customers following this


GetHuman1484239 started working on this issue
Nov 3rd, 2018 7:51pm

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