This is to voice the worst experience I have had with Air Canada.* Reservation Code WXJ...

GetHuman-penneyo's customer service issue with Air Canada from October 2018

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The issue in GetHuman-penneyo's own words
This is to voice the worst experience I have had with Air Canada.* Reservation Code WXJUVH*Airline Reservation Code RCB**A (AC)(OU)*Returning to Canada on Flight AC **** from Venice Italy to Toronto Canada on Oct *, ****. This flight was scheduled to leave Venice at **:** at Gate **. We were then transferred to Gate ** and not advised as to the reason. Then there was an announcement advising of a delay until *:** pm. The airport gate area was very small and we were like a bunch of cattle with nowhere to sit just crowds of people. When *:** was approaching it looked like they had let some people clear the gate. There was no word as to what was happening I approached the gate personnel to ask if there was any word as of yet. They could not tell us the problem only that there was still a delay. A few more times over the next while I asked again if they knew what was happening and still nothing. It was very uncomfortable as we are still standing around in what I call a cattle like situation. I am not exactly sure what time they finally let some of us through the gate - still not advising what was happening. We were then taken to a bus where we loaded and were transferred out to the plane. Speculation started going around that the disabled group that boarded had caused the first hour delay as they were late. Then it was there were not enough buses to transport us to the plane. There was one bus going back and forth. The last bus was taking forever when we heard there was a passenger they could not locate so they had to remove the luggage, then he was found. *Speculation was his luggage was being put back on. When the last bus arrived there were issues with this fellow who was late and he did not board, consequently his luggage had to be removed again. All this was speculation until finally sometime after * pm they said we would depart soon. Finally, the pilot came out to talk to us and apologised for the inconvenience and described some of the issues. We finally departed at *:** pm.*As a result of the above we missed out connection for flight AC *** to Vancouver which departed at **:**. As a result we were given new tickets to depart the next day on flight AC *** departing *:** am.*We were given vouchers for accommodation and meals. The amounts given for meals were not really satisfactory according to the meal prices at the hotel where we were placed. *We did manage to get toothpaste and a toothbrush from the hotel desk, but we had no other necessities. The next morning we talked with others who had also been a part of our group and we found out Air Canada had given them a courtesy bag of necessities. This was very disconcerting. No one advised us of these bags when they were handing out the new tickets. As this was the first time this has ever happened to me I was unaware of these little things that could have made for a much nicer evening.*The next morning we boarded and arrived home without further issues.*As a traveller with Air Canada it would be appreciated if there was compensation toward a future booking.

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Air Canada

Customer service issue
Reported by GetHuman-penneyo
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 982 others
0 customers following this


GetHuman-penneyo started working on this issue
Oct 16th, 2018 8:42pm