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GetHuman-lyndairi's customer service issue with Air Canada from August 2018

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Help with my Air Canada issue

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Top Tip from another customer

If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.

The issue in GetHuman-lyndairi's own words

Find out if my husband as retired Canadian Vet. will still be able to take a free second bag on out flight from Shanghai, China in October. ... We are flying from Shanghai on Oct **th **** to Victoria on flights *** and *****.e have been trying to get an answer to the question what are the Canadian service personal (retired) luggage quota? Will we still be able to take an extra bag?*We keep getting a pat answer to this question, which is no answer at all...*Please HELP!*Regards Lynda Washbrook

because no one has answered the main question.

I just want the go ahead for the second bag for my husband.

This is my first trip with Air Canada in a while and I hoped they had improved their service.

I have emailed as has my husband, we never hear back or just get a pat answer that in no way addresses the question.

I have an issue with Air Canada too

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Air Canada

Baggage

Customer service issue

Reported by GetHuman-lyndairi

Aug 20th, 2018 - 5 years ago

I have an issue with Air Canada too

Fixed

Seen by 30 customers so far

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Items needed

Name on booking

6 Character booking reference

Email address used for booking