This matter has not been answered, so not fixed!

GetHuman-lyndairi's customer service issue with Air Canada from August 2018

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Help with my Air Canada issue
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Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman-lyndairi's own words
Find out if my husband as retired Canadian Vet. will still be able to take a free second bag on out flight from Shanghai, China in October. ... We are flying from Shanghai on Oct **th **** to Victoria on flights *** and *****.e have been trying to get an answer to the question what are the Canadian service personal (retired) luggage quota? Will we still be able to take an extra bag?*We keep getting a pat answer to this question, which is no answer at all...*Please HELP!*Regards Lynda Washbrook
because no one has answered the main question.
I just want the go ahead for the second bag for my husband.
This is my first trip with Air Canada in a while and I hoped they had improved their service.
I have emailed as has my husband, we never hear back or just get a pat answer that in no way addresses the question.
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Air Canada

Baggage
Customer service issue
Reported by GetHuman-lyndairi
Aug 20th, 2018 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 569 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking

Timeline

GetHuman-lyndairi started working on this issue
Aug 20th, 2018 11:38pm
GetHuman-lyndairi indicated the issue is not fixed yet.
Aug 21st, 2018 5:37am
GetHuman-lyndairi indicated the issue is not fixed yet.
Aug 22nd, 2018 11:13pm
GetHuman-lyndairi indicated the issue is not fixed yet.
Aug 24th, 2018 5:25am
GetHuman-lyndairi indicated the issue is not fixed yet.
Aug 24th, 2018 5:33am
GetHuman-lyndairi indicated the issue is not fixed yet.
Aug 24th, 2018 5:34am

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