Dear Sir*Madam:**Air Canada Confirmation Number: SSGXJE*Steven Ebejer and Joanne de Sil...

GetHuman934020's customer service issue with Air Canada from July 2018

Help with my Air Canada issue
The issue in GetHuman934020's own words
Dear Sir*Madam:**Air Canada Confirmation Number: SSGXJE*Steven Ebejer and Joanne de Silva**I am so sorry to bother you but I believe you can help me in this situation.**My husband, Steven Ebejer booked flights for him and I to travel on Aug **, **** from Toronto, Ontario (YYZ) to Paris, France (CDG) and returning on Sep **, **** Paris, France (CDG) to Toronto, Ontario (YYZ).**Sadly, my mother, Joan Agnes de Silva, date of birth October **, ****, who has lived with us for ** years, became gravely ill and was diagnosed with colon and liver cancer. She herself was supposed to travel to another country but will never be travelling again since the cancer is very aggressive and she is bedridden. The doctors have told us that she does not have long to live. Death is imminent.**I have attached a copy of the letter from the Lakeridge Health Cancer Center in Oshawa, Ontario Canada addressed to her travel agent in Toronto confirming the severity of her illness. **I have also attached a copy of my birth certificate as proof of relationship between her and I.**My husband and I are her only caregivers and she has no other family members to care for her, so unfortunately we will not be able to travel in August. We are therefore beseeching you to refund us the full airfares. We did not purchase travel insurance, as up to April **, ****, we were all in good health (or so we thought). **We know you are extremely busy, but since the travel date of Aug **, **** is fairly close, we would appreciate your attention to this matter. **Hoping to hear from you with a favourable and compassionate response.***Yours sincerely,*****Joanne de Silva, and*Steven Ebejer****-***-****
GetHuman934020 did not yet indicate what Air Canada should do to make this right.
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How GetHuman934020 fixed the problem
I went through this website GetHuman.com and typed in my request for a refund on tickets I had purchased but could not honour as my mother is terminally ill with cancer. They replied shortly after say that a refund was granted on the tickets. Thank you GetHuman.
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Air Canada

Customer service issue
Reported by GetHuman934020
Jul 31st, 2018 - 9 mons ago
I have an issue with Air Canada too
Fixed
GetHuman934020 shared how to fix
Seen by 10 customers so far
Similar issue to 401 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Timeline
GetHuman934020 started working on this issue
Jul 31st, 2018 1:37pm
GetHuman934020 confirmed the issue is fixed. Hooray!
Jul 31st, 2018 3:56pm
GetHuman934020 confirmed the issue is fixed. Hooray!
Jul 31st, 2018 3:56pm