I flew on the *st of July from Toronto, Pearson airport to Bogota, Colombia. Our flight...
GetHuman842731's customer service issue with Air Canada from July 2018
Help with my Air Canada issue
First: share to improve GetHuman842731's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman842731 to get a Air Canada rep on the line!
Always use the GetHuman Phone tocall Air Canada. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
If you've travelled on multiple airlines, the airline that takes you to your destination is always responsible for retrieving your bag, even if you departed on a different airline.
The issue in GetHuman842731's own words
I flew on the *st of July from Toronto, Pearson airport to Bogota, Colombia. Our flight number was AC**** and the passengers travelling were Sarah Browne and Brian Duggan. We had flown from Dublin, Ireland to Toronto on flight AC*** earlier that day. We had two backpacks- one blue and one black. They were not in Bogota when we arrived last night and we filled out a form with an Air Canada representative at the airport who spoke very little English and we speak little Spanish. She said the bags should arrive today and they have not yet, we also tried contacting Air Canada numerous occasions with the number she gave us but it is not connecting and your online baggage claim form would not allow me to put in our flight number. Also, the woman at the airport never gave us a file reference so we are unable to track our bags using your online service. This is extremely frustrating as we are travelling around and need our bags as soon as possible. We are willing to collect them from the airport but we need confirmation that they are there. Please rectify this situation immediately.
GetHuman842731 did not yet indicate what Air Canada should do to make this right.
I have an issue with Air Canada too
How GetHuman842731 fixed the problem
We are waiting for GetHuman842731 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.