Agoda Customer Service Issues

I used my debit card to secure a reservation and was charged $[redacted].36. However, upon check-in, there was an unauthorized charge of $99.63 on my card, which I did not authorize. I am unclear about the nature of this charge and did not consent to any additional payments. I am requesting immediate clarification on the charge and a prompt refund. To prevent any further unauthorized charges, I would like my card (Visa, ending in [redacted]) removed from the account. The charge took place on November 8th, [redacted]. My name is Deborah Wallis, and my email is [redacted] You can reach me at [redacted] for any inquiries or additional information. Thank you for your help with this issue.

I am trying to book a night at Sydney Shangri-La for the 21st of November, checking out on the 22nd of November. I want to reserve an Executive Darling Harbour King room using an Agoda cash voucher with the voucher number [redacted]92. Although there are enough funds on the Agoda cash to cover the booking, both Agoda and the hotel are requesting payment by credit card upon arrival. The booking is for a couple, includes breakfast, and has a value of $AU350. My name is Leslie and I am booking for Louise Broach. You can contact me via email at [redacted]

Good Morning Team, Yesterday, I received a notification on my YCS App indicating I had a new booking. Upon checking through the extranet, there was no booking visible. However, today the guest arrived with a booking from Booking.com under the same name. This isn't the first time I've encountered this issue regarding booking reservation. Additionally, I am struggling to adjust our hotel rates, and upon checking online, numerous discounts are displayed that we were not previously aware of. Please provide me with the proper contact details and email of the person in charge of these matters. If you require any further assistance, please do not hesitate to reach out. Thank You, Best Regards, Julie Ann Pascual Sales & Reservation Officer P.O. Box: 68, P.C: [redacted], Al-Khuwair, Sultanate Of Oman Mobile: [redacted] Telephone: [redacted] Email: [redacted] Website: www.wavesinternationalhotel.com

Hello, I made a reservation for a room through your platform on October 22, 20. Unfortunately, I was unable to access the room as the hotel gate was closed upon my arrival. I have previously submitted a complaint via this platform, but it appears that it has not been addressed yet. I am seeking a refund for this reservation. The phone number provided for assistance has not led to a response. Could you please advise me on the next steps to resolve this issue? Thank you, J. Jolly

Dear Agoda Customer Service, I would like to bring to your attention misleading information on the Agoda website by a property owner named southern stars Saturn, which violates Agoda's regulations. The owner advertised a villa for rent at [redacted] Israeli Shekels as "an entire villa" on the website but during a phone call, mentioned a higher price of 2,[redacted]-2,[redacted] shekels for the entire villa or only one room being available. Additionally, conflicting details regarding breakfast inclusion were noted on the site. Furthermore, the owner failed to respond to my reservation within the 24-hour window as per Agoda regulations, only replying rudely after multiple attempts. Moreover, there are no guest reviews despite a 4-star rating displayed. Agoda should review and remove the listing to maintain customer trust. Enhanced monitoring of published content is also recommended, and customer service accessibility needs improvement. I trust you will address these issues promptly and responsibly. Sincerely, Mrs. S. Mor

On 11/12/20, we made a reservation through Booking.com with the "reserve now pay at property" option. Upon arrival at Larkspur Landing Campbell at 1:30 am to pay for a 2-night stay, we encountered payment issues with multiple cards being declined. Despite offering to pay in cash, we were told they couldn't accept it until check-out. After a long wait, we were finally able to settle for a 1-night stay using another register. The next day, 11/13/20, after checking our email, we discovered that the employee had us use Agoda, where our payment went through successfully. I paid $2.17 for an international fee and $[redacted].69 for the room, totaling $[redacted].86. Despite having paid, we were wrongly informed that our card had declined, leading to us spending a cold night on the streets. I tried to resolve the issue by speaking with different staff members, including Estevan and Spencer, but was met with unhelpful responses. Feeling disappointed by the lack of assistance, I am considering legal action due to the mishandling of the situation. I am respectfully requesting compensation with a room for tonight and tomorrow night in Santa Cruz County, considering the inconvenience and distress caused by the hotel's errors. I am eager to hear back promptly. - J. Miller

On October 20, [redacted], I cancelled my booking at Pacific Breeze Hotel and Resort due to COVID-19 and the Philippines being closed to tourist travel. My booking ID is [redacted]62. I was informed that my booking was successfully cancelled, and no further action was required. However, upon reviewing my credit card statement, I noticed a charge on October 23, [redacted], totaling $[redacted].38. I believe this was a mistake and would like this matter resolved promptly. My name is Steven Arntzen, email: [redacted], and phone: [redacted]. Kindly inform me once this is rectified. Thank you for your prompt attention to this issue. I request a refund of $[redacted].38 to my credit card. Steven Arntzen.

Good evening, On November 9, [redacted], I received a notification on my YCS App regarding a new booking for November 10, [redacted]. However, upon checking the Extranet, there was no booking listed. The guest did arrive at the hotel on November 10, [redacted] with a reservation from Booking.com under the same name. This discrepancy with booking notifications has occurred before. I am encountering difficulties in adjusting our hotel rates and have noticed various discounts online that we were not aware of. Could you kindly provide me with the correct contact information and email of the responsible person? If you require any further information, please feel free to let me know. Thank you, Best Regards, Julie Ann Pascual Sales & Reservation Officer P. O. Box: 68, P.C: [redacted], Al-Khuwair, Sultanate Of Oman M: 00[redacted]2 T: 00[redacted]9 E: [redacted] W: www.wavesinternationalhotel.com

There seems to be an issue with guest bookings through Agoda for 23 on Nixon. Guests are receiving notifications with the wrong address and telephone numbers, directing them to 23 on Glen instead. This mistake is causing confusion for guests and affecting the business. The correct address for 23 on Nixon is 23 Nixon Road, Perridgevale, Port Elizabeth. It is crucial to rectify this error in the system for future bookings. This discrepancy occurred in a recent booking with reference number [redacted] on 24/11/[redacted]. Please update your system to ensure guests receive accurate information when booking with 23 on Nixon through Agoda.

Agoda Booking Number [redacted]07 Dear Mr. Zissakis, Thank you for the pleasant conversation. Our hotel receives reservations through an external service. During this process, our hotel receives information such as the payment method, a virtual credit card, and important guest details. These details were missing in the booking for Mihic, which led my colleagues to collect payment from the guest. These extra details are missing from almost all Agoda bookings. I hope I could assist you further. Best regards, Stephanie Haider Assistant Front Office Manager Holiday Inn Express Wiesbaden Abraham-Lincoln-Strasse 1 [redacted] Wiesbaden T +49 (0) [redacted] / [redacted] [redacted] 0 F +49 (0) [redacted] / [redacted] [redacted] [redacted] Email: [redacted]

This morning, a reservation was made through AGODA with the following details: Client Name: Brian Salter Booking ID: [redacted]19 Hotel: InterCity Hotel Hannover, Germany Number of Rooms: 1 Double Room for 2 Adults Arrival/Departure Dates: 24.12.[redacted] - 26.12.[redacted] Unfortunately, the booking was accidentally cancelled and confirmed by AGODA without a refund. To prevent losing the booking fee, I would like to reactivate the reservation. Thank you in advance for your assistance. Brian Salter

I recently booked NH Hotel Centre Brussels through Agoda, but received an email a few days later stating that the hotel is closed and my booking was cancelled. It has been challenging to reach Agoda through their website as there is no direct chat or email option available. As a loyal customer, I am quite disappointed with this experience. Additionally, the loyalty credit I received from past bookings was no longer available in my Agoda account without any prior notification. This has left me feeling let down. I kindly request a refund for the cancelled hotel booking in Brussels and for the loyalty credit from past bookings to be reinstated in my account for future use. Thank you.

Hello, Agoda, I'm Harish from Mysore. I made a reservation at Acasia Hotel in Goa, but due to a technical glitch, my booking was made twice and then canceled. The third attempt was also canceled because of government travel restrictions related to Covid-19. I reached out to Agoda's support team and canceled all three reservations I made. However, an amount of Rs 7,[redacted] was deducted from my HDFC credit card. I kindly request a refund of this amount. I am disappointed with the service experience I've had. Thank you, Harish

I made a reservation on November 17th for the Casa Del Arbol condo with reservation ID [redacted]38 and booking number [redacted] for the period of February 6th to 12th, [redacted]. I already had a chat with your company requesting a total cancellation to make another reservation through your company at a different hotel. They couldn't assist me and mentioned it was up to the hotel to approve, with a response time of 24 to 48 hours. It has been a week and a half, and I still haven't received a response. I would appreciate your help with this change. Thank you.

I reserved a room at Hampton Inns, Gulf Breeze, Florida with reservation #[redacted]50 for September. I canceled the booking within the allowed time period, yet was charged over $[redacted].00. I contacted the hotel and Agora regarding the issue, especially since there was a hurricane affecting the area, making the hotel unreachable. I urgently request a prompt refund to my account to avoid escalating this matter legally. As an independent Travel Designer, I am considering discontinuing the use of your service and will advise my agency to do the same unless this matter is resolved immediately. - E.C.

Hello, I am reaching out regarding a guest who stayed at Ramada Marcoola Beach on November 29, [redacted]. Unfortunately, her booking from Agoda did not come through, resulting in her being charged on her card despite pre-paying through Agoda (booking #[redacted]29 under Yvonne Thomas). To facilitate a refund for our mutual guest, could you kindly provide us with the booking paperwork, including the VCC details? We are experiencing difficulty accessing the AGODA portal due to an incorrect email associated with it currently. Thank you, Elise

Dear Sir/Madam, I booked OYO [redacted] Radhey Inn through Agoda with Booking ID [redacted]33. Upon arrival at the hotel, they denied my online booking. I had to book another hotel at a much higher cost due to the urgency of the situation. When attempting to contact Agoda's chat service, no live agent was available to assist me. The lack of communication between Agoda and the hotel caused me a lot of trouble and financial hardship. I kindly request a refund and appropriate action against such fraudulent hotels. This incident happened on 1/12/[redacted]. Despite multiple attempts, I was unable to reach a live agent at Agoda. Their lack of an India phone number and only providing an ISD number has been very frustrating. I await your prompt response to resolve this matter efficiently.

I reserved a room at a hotel in Ludhiana on July 11, [redacted] through Agora. During the first payment attempt, it appeared successful on my end but was not received by the hotel. I made a second payment which went through successfully and confirmed my room booking. I kindly request confirmation that the initial payment was not received or to contact your bank regarding this matter. Below, you will find the booking ID and all relevant details. Thank you.

Subject: Issue with Booking at Banjo Patterson Motel Dear Agoda Team, I hope this email finds you well. I am writing to bring to your attention an issue with a recent booking I made through your service. Upon my arrival at Banjo Patterson Motel in Townsville, I was surprised to learn that they do not allow pets on their premises. As a result, I had to cancel my reservation with them and seek out an alternative pet-friendly accommodation. Since then, I have been attempting to cancel the booking on your website without success. I kindly request that you assist me with cancelling this booking and refunding any charges that may have been placed on my credit card. Thank you for your attention to this matter. Sincerely, Andrew M. [redacted] [redacted] [redacted]

Subject: Request for Cancellation and Refund for Booking ID [redacted]77 Dear Sir/Madam, I am writing to request the cancellation of booking ID [redacted]77 for 2 rooms at Ramada Kasauli scheduled for the 15th night. Unfortunately, due to an unexpected emergency, we are unable to utilize the reservation. We understand that this was a non-refundable booking; however, we kindly ask for your assistance in processing a refund under these extenuating circumstances. Your understanding and support in this matter would be greatly appreciated. Thank you for your attention to this request. Sincerely, Kuljit S.