Cannot cancel my hotel accomodation at the Tai Pan Hotel in Bangkok...

GetHuman5445419's customer service issue with Agoda from November 2020

Help with my Agoda issue
First: share to improve GetHuman5445419's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman5445419's own words
Cancel a booking AND my information booking id. wasnt being accepted.*sent emails for help. no one was helping. I specifically stated i didnt want the booking .*finally told i had ** hrs or i would lose the booking, . ... Cannot cancel my hotel accomodation at the Tai Pan Hotel in Bangkok **********-*********Id. No.********* Jennifer h Cross ** Mc Larty Rd. Pinjarra **** wa.*Tried many times and sent emails stating that i was unable to cancel on line.*It keeps saying i have no booking. ENTERED MY booking id PLUS * LAST DIDGETS ON C*CARD*AGODA sent email *th Nov. asking me to pay!!! or lose the booking. giving me **hrs.*I DO NOT WANT THE BOOKING*I would like AGODA to send me confirmation of my cancellation of the Booking, as i will not be able to get out of western australia. due to the virus. I have a list of the dates i had sent emails requesting a cancellation. AGODA'S Confirmation of the cancellation is my request.*Thanks.
There isnt a direct telephone number.*No direct line of communication by email.
Just send me a confirmation of the cancellation for the period i had booked for.....AND assure me that the Company will continue as it used to .....
I hadnt used Agoda for quite some time, and thought when i booked i will try good old Agoda you had served me well, sorry totally confused, shame because everything was always simple upfront and everyone felt secure. Hope i dont have to pass Agoda by for another Company...
Thought what i had done was enough!! apparently not enough.
How GetHuman5445419 fixed the problem

We are waiting for GetHuman5445419 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Agoda

????
Customer service issue
Reported by GetHuman5445419
Nov 9th, 2020 - 9 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 12454 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman5445419 started working on this issue
Nov 9th, 2020 9:17am

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies