Cannot cancel my hotel accomodation at the Tai Pan Hotel in Bangkok...

GetHuman5445419's customer service issue with Agoda from November 2020

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The issue in GetHuman5445419's own words
Cancel a booking AND my information booking id. wasnt being accepted.*sent emails for help. no one was helping. I specifically stated i didnt want the booking .*finally told i had ** hrs or i would lose the booking, . ... Cannot cancel my hotel accomodation at the Tai Pan Hotel in Bangkok **********-*********Id. No.********* Jennifer h Cross ** Mc Larty Rd. Pinjarra **** wa.*Tried many times and sent emails stating that i was unable to cancel on line.*It keeps saying i have no booking. ENTERED MY booking id PLUS * LAST DIDGETS ON C*CARD*AGODA sent email *th Nov. asking me to pay!!! or lose the booking. giving me **hrs.*I DO NOT WANT THE BOOKING*I would like AGODA to send me confirmation of my cancellation of the Booking, as i will not be able to get out of western australia. due to the virus. I have a list of the dates i had sent emails requesting a cancellation. AGODA'S Confirmation of the cancellation is my request.*Thanks.
There isnt a direct telephone number.*No direct line of communication by email.
Just send me a confirmation of the cancellation for the period i had booked for.....AND assure me that the Company will continue as it used to .....
I hadnt used Agoda for quite some time, and thought when i booked i will try good old Agoda you had served me well, sorry totally confused, shame because everything was always simple upfront and everyone felt secure. Hope i dont have to pass Agoda by for another Company...
Thought what i had done was enough!! apparently not enough.
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Customer service issue
Reported by GetHuman5445419
Nov 9th, 2020 - 9 months ago
Not resolved
Seen by 12 customers so far
Similar issue to 12454 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID


GetHuman5445419 started working on this issue
Nov 9th, 2020 9:17am

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