Hi my name is Kim Lawrance, I sent you a message in regards to getting a refund from a...

GetHuman-mklawran's customer service issue with Agoda from September 2020

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The issue in GetHuman-mklawran's own words
Hi my name is Kim Lawrance, I sent you a message in regards to getting a refund from a hotel in Berlin, this issue is still not been resolved and we actually haven't even heard anything from Agoda as yet. The email was as follows:- **Our names are Mark & Kim Lawrance, we have a booking through your sister company Bookings.Basic, Confirmation Number - ********************, the PIN - ******. The booking is for the Maritim Hotel in Berlin. They have agreed to a refund via Agoda, see email from the hotel correspondence below :-*Could you please advise us when we will receive this refund. Our email address is *****@***.com. Thank you Mark & Kim Lawrance.**Reservierung.BER ******@***.com**Thu ********** *:** PM*To: You*Dear Kim and Mark Lawrance,**thanks for your mail. Please contact Agoda that in this case we will agree to a free cancellation. We need the cancellation from Agoda.**With kind regards**Elke Kretschmann**Maritim Hotel Berlin*Stauffenbergstra*e ******** Berlin*-----------------------------------------*Telefon: *** ****-**Telefax: *** ****-*****E-Mail: *****@***.com*http:**www.maritim.de * http:**www.maritim.com*-----------------------------------------*Den besten verf*gbaren Preis im Netz f*r Aufenthalte in deutschen Maritim Hotels sichern Sie sich mit der Buchung des Homepage Specials *ber *www.maritim.de*www.maritim.de. Versprochen!*-----------------------------------------*Maritim Hotelgesellschaft mbH*Sitz der Gesellschaft: Timmendorfer Strand*Hauptverwaltung: Herforder Str. *, D-***** Bad Salzuflen*Aufsichtsratsvorsitzende: Dr. Monika Gommolla*Gesch*ftsf*hrer: Hendrik F*rster, Roland Elter, Erik van Kessel*AG L*beck HRB *** BS*USt-IdNr.: DE *********, Steuer Nr.: ******************Von: Mark and Kim Lawrance ******@***.com**An: Reservierung.BER ******@***.com**Datum: **.**.**** **:***Betreff: Re: Antwort: Re: Antwort: Hotel Booking for September, **** - for Mark & Kim Lawrance* BER *********We were told by Martim Hotel (through the email above) to go through Agoda as our booking was through Bookings.Basic to get our refund. We would like our money back. Thank you.**Regads,**Kim Lawrance******@***.com***** *** ***(m)

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Customer service issue
Reported by GetHuman-mklawran
Sep 25th, 2020 - 2 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 12263 others
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GetHuman-mklawran started working on this issue
Sep 25th, 2020 3:03am

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