I booked a hotel for a holiday in Tokyo Japan (Hotel Coco Grand ) through Priceline and...

GetHuman4634797's Refund My Booking issue with Agoda from April 2020

Help with my Agoda issue
First: share to improve GetHuman4634797's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4634797 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4634797's own words
I booked a hotel for a holiday in Tokyo Japan (Hotel Coco Grand ) through Priceline and Agoda which is their sister company (* nights) . Due to the Coronavirus and world travel restrictions I asked for it to be cancelled. They did this and refunded me two nights but kept * night ($***.** Australian)*Prior to cancelling which I ultimately had to do because if I didnt at the time I would have received nothing back. Prior to cancelling I tried to contact them a number of times and kept on getting refered back and forth between Priceline and Agoda as no one would accept responsibility. (I did receive my * day refund from Priceline). I have since sent them an email to Agoda at their customer service email explaining the above but have not received any response.Ultimately I would have accepted a no time limit credit for the whole amount and would like a credit for the $*** Australian as I could not utilise the booking due to world wide travel redtrictions*Thank You for your help*Regards*Greg Delprado

GetHuman4634797 did not yet indicate what Agoda should do to make this right.

How GetHuman4634797 fixed the problem

We are waiting for GetHuman4634797 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Agoda

Refund My Booking issue
Reported by GetHuman4634797
Apr 14th, 2020 - 6 months ago
Not resolved
Seen by 15 customers so far
Similar issue to 22642 others
0 customers following this

Timeline

GetHuman4634797 started working on this issue
Apr 14th 1:42am
GetHuman4634797 indicated the issue is not fixed yet.
Apr 16th 9:52pm
GetHuman4634797 indicated the issue is not fixed yet.
Apr 17th 1:54am
GetHuman4634797 indicated the issue is not fixed yet.
Apr 17th 1:56am
GetHuman4634797 indicated the issue is not fixed yet.
Apr 17th 1:57am
GetHuman4634797 indicated the issue is not fixed yet.
Apr 17th 1:57am
GetHuman4634797 indicated the issue is not fixed yet.
Apr 17th 1:58am
GetHuman4634797 indicated the issue is not fixed yet.
Apr 19th 2:01am