Return the payment for the reservation ID *********

GetHuman-gorangl's Refund My Booking issue with Agoda from March 2020

Help with my Agoda issue
Before contacting them, items GetHuman-gorangl may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-gorangl's own words
I was trying to return the payment for the reservation ID ********* ... Dear Sirs,**In view of the inability to travel caused by COVID-**, please return the payment to us for the reservation ID *********. I know that we have taken the reservation without a refund but it was before the emergency which has now arisen when all flights have been canceled and travel, and we cannot in any way come to France.*I tried talking to the Hotel but they are pointing me to you because we have made a reservation for the Hotel through you.*I hope that you understand the gravity of the situation and that in the spirit of good business cooperation you will make a positive decision and give me back the money paid.*Goran Glavina*CROATIA
I tried talking to the Hotel but they are pointing me to you because we have made a reservation for the Hotel through you.
With your help and understanding of this situation and the inability to travel caused by COVID-**, I hope you will meet me and refund my reservation ID *********
I am a frequent traveler, and for the sake of my past and future good business relationship, I believe that negative comments and lawsuits should not be used in this difficult situation for all of us.
Nothing else, I hope you will understand this situation that has not been caused by us or you, and that you will meet me and refund the reservation.
How GetHuman-gorangl fixed the problem

We are waiting for GetHuman-gorangl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Agoda's attention and get better help faster. Tap below to get started.
Having Agoda issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Agoda

Booking Hotel
Refund My Booking issue
Reported by GetHuman-gorangl
Mar 18th, 2020 - 7 months ago
Not resolved
Seen by 20 customers so far
Similar issue to 20917 others
0 customers following this

Timeline

GetHuman-gorangl started working on this issue
Mar 18th 10:15am
GetHuman-gorangl shared this issue with others over email
Mar 18th 2:40pm