Celebrity cruise line cancelled cruise. Please assist. Please refund my money.*Thanks...

GetHuman-acecluet's Refund My Booking issue with Agoda from February 2020

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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
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If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-acecluet's own words
Celebrity cruise line cancelled cruise. Please assist. Please refund my money.*Thanks Booking ID- ***********Hotel ****: Submission Confirmation**Yahoo***Sent****Hotel **** Singapore ******@***.com**To:******@***.com**Feb. ** at *:** p.m.**This is to confirm that Hotel **** has received the information below. Please do not reply to this e-mail.**Name:*Albert Cluett*Email:******@***.com*Message:*Booking ID- **********Please refund my money and cancel booking.*Agoda is waiting for you to cancel so they can process my refund without penalty.*Celebrity Cruise ship canceled cruise to CORONAVIRUS.*Exceptional circumstances. Please cancel without penalty.*Royal Caribbean*ABOUT YOUR UPCOMING TRAVELS**Dear Guest,**We have some urgent information to provide regarding your upcoming Asia cruise aboard Celebrity Millennium*.**As we monitor global developments related to the coronavirus, our priority remains the health and safety of our guests and crew, as well as providing amazing vacation experiences. Each morning our executive team reviews daily updates from the CDC and WHO regarding the situation. After further consultation with public health authorities and medical experts, we have made the difficult decision to cancel the remainder of Millennium’s season in Asia, including the voyage of *******. Celebrity Millennium will now reposition to the West Coast of the United States earlier than originally planned.**Up until today we did not intend to cancel the remaining season, however, due to continuous and unpredictable changes in travel restrictions and port closures, we feel this is the best decision for the health and safety of all. This decision was not made lightly as we value your vacation time and want to ensure you have the best experience possible on a Celebrity Cruise. The Asia market remains of great importance to us and we look forward to returning there very soon.**In order to compensate you for this cancellation, all booked guests will receive a full refund to their original method of payment and a **% Future Cruise Credit (FCC). If you pre-booked any shore excursions through Celebrity Cruises, you’ll receive a full refund to the original form of payment. Guests with independent arrangements should contact their tour operators as soon as possible. If you pre-purchased any beverage, internet, specialty dining or other onboard packages, you will also receive a full refund to your original form of payment.**Guests with air travel and hotel booked through Flights by Celebrity will be refunded automatically. Guests with independent air arrangements need to contact their air carriers directly to make all required cancellations. For any airline flight change fees incurred, you may receive up to $*** per person reimbursement. In order to receive reimbursement, you must send us a copy of the air change fees assessed. Please email to *****@***.com**We know how important your vacation time is and we sincerely apologize for the inconvenience of this cancellation. Your safety and well-being are our highest priority. We hope to welcome you aboard soon for an amazing Celebrity Cruise vacation.**Sincerely,**Celebrity Cruises

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Agoda

Refund My Booking issue
Reported by GetHuman-acecluet
Feb 18th, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 16710 others
0 customers following this

Timeline

GetHuman-acecluet started working on this issue
Feb 18th 11:12pm