I booked a room at Andes Suite, Pampanga, Philippines but it didn't go through to the b...

GetHuman-maryanil's Refund My Booking issue with Agoda from January 2020

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The issue in GetHuman-maryanil's own words
I booked a room at Andes Suite, Pampanga, Philippines but it didn't go through to the booking confirmation page. When I refreshed the page, it showed me that the room was not available already. I assumed that I missed the sale since it didn't bring me to a page where it confirmed my payment. Also concerned that I was not sent a One-Time PIN which is why I assumed that the payment did not go through. I then sent continued to look for another available room and booked one in Hotel Snow, Pampanga, Philippines in which my payment went through and showed me the confirmation booking page. Still concerned that I was not sent a One-Time PIN. Just checked my email and I was apparently charged for the first booking.**I do not need * rooms in * separate hotels. I only need * room. Please cancel my second booking in Hotel Snow and refund me completely as your site did not let me know that my payment went through to the first booking.

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Agoda

Refund My Booking issue
Reported by GetHuman-maryanil
Jan 28th, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 15546 others
0 customers following this

Timeline

GetHuman-maryanil started working on this issue
Jan 28th, 2020 1:20pm

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