We booked a room at Lom Rak Resort Thailand for * nights. (reservation number...

GetHuman-laurecer's Refund My Booking issue with Agoda from January 2020

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If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-laurecer's own words
We booked a room at Lom Rak Resort Thailand for * nights. (reservation number *********) with breakfast included. *Please note that the restaurant is completely closed and it is not possible to have any breakfast or en buy a bottle of water at the resort. What is more, the first restaurant is located * km away. .. it is not what was mentioned in the description of your offer! As we travel by bus, there is no possibility for us to eat. For this reason we want to cancel our second night and get refund for it eventhough the conditions mentioned “room not refundable”. Here nobody speaks english and the manager is not present or joignable by phone. *Tonight it our WC was also invaded by ants. The “boy” put a lot of insect repulsive in the hut so we have to stay outside for hours. We are really not happy of all of this and are determined to leave tomorrow! Please confirm asap that we will not have to pat for the second night and for the breakfast ordered. *Thanks in advance for your reply

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Agoda

Refund My Booking issue
Reported by GetHuman-laurecer
Jan 17th, 2020 - 10 months ago
Fixed
Seen by 10 customers so far
Similar issue to 14902 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-laurecer started working on this issue
Jan 17th 11:57am
GetHuman-laurecer confirmed the issue is fixed. Hooray!
Jan 19th 4:10pm