I canceled booking ID: ********* this morning and was given Agoda cash of MYR...

GetHuman-leekimch's Problem With a Payment issue with Agoda from December 2019

Help with my Agoda issue
The issue in GetHuman-leekimch's own words
I canceled booking ID: ********* this morning and was given Agoda cash of MYR ****.**.*I rebooked ,booking ID: ********* immediately as I want a better room. But I was not able to use my Agoda cash. A new charge of MYR ****.** was charged to my debit card.**Since I am a ** old lady, unfamiliar with using your website, I sincerely request you to refund me by crediting my Visa card of MYR ****.**., which you have deducted from the same card.**I appreciate your understanding and hope this issue will be amicably resolved, so that I have confidence with your service and will continue using your website for future bookings. Thank you.

GetHuman-leekimch did not yet indicate what Agoda should do to make this right.

How GetHuman-leekimch fixed the problem
I called the hotline and spoke to a customer officer. She has been most helpful and solved my problem. Thank you for good and efficient service. Will definitely continue using and support Agoda as I have been doing.
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Agoda

Problem With a Payment issue
Reported by GetHuman-leekimch
Dec 21st, 2019 - a year ago
Fixed
GetHuman-leekimch shared how to fix
Seen by 16 customers so far
Similar issue to 12781 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-leekimch started working on this issue
Dec 21st, 2019 9:04am
GetHuman-leekimch confirmed the issue is fixed. Hooray!
Dec 28th, 2019 9:30am
GetHuman-leekimch confirmed the issue is fixed. Hooray!
Dec 28th, 2019 9:34am
GetHuman-leekimch confirmed the issue is fixed. Hooray!
Dec 29th, 2019 7:40am

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