I made a hotel booking using agoda. The booking said it was successful and the booking...

GetHuman4126950's Problem With a Payment issue with Agoda from December 2019

Help with my Agoda issue
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Before contacting them, items GetHuman4126950 may need:
Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman4126950's own words
I made a hotel booking using agoda. The booking said it was successful and the booking ID is *********. But then I got a fraud alert which said that my credit card and driver's licence ID proof is needed. I have sent that immediately but there has been no response from agoda. This is very inconvenient as I don't know the status and don't know if I should book using another website. This is for a hotel booking for tomorrow night. Please call me immediately at *** **** *** ***. Thanks.

GetHuman4126950 did not yet indicate what Agoda should do to make this right.

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Agoda

Problem With a Payment issue
Reported by GetHuman4126950
Dec 20th, 2019 - a year ago
Not resolved
Seen by 13 customers so far
Similar issue to 12682 others
0 customers following this

Timeline

GetHuman4126950 started working on this issue
Dec 20th, 2019 10:27am

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