Yesterday i booked a room in Agoda for california hotel deira. Already the payment was...

GetHuman-mohdhija's Complaint About My Stay issue with Agoda from November 2019

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The issue in GetHuman-mohdhija's own words
Yesterday i booked a room in Agoda for california hotel deira. Already the payment was collected. When we reach there they told they didnt get any confirmation, waited for one hour.. no responce from agoda customer care. At last i booked another hotel fron oyo. *What type of service is this?*I wasted my time with my family in the hotel lobby more than one hour..!! The receptionist said that already the hotel room is occupied no vaccants, so how can you collect payment from me if there is no rooms available? I have tried to contact your customer executive but its not connecting *The thing is i have the all details if payment and the receptionist sign that there is no room available agoda cheated you. What should i do i need to be refund my payment.

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Agoda

Complaint About My Stay issue
Reported by GetHuman-mohdhija
Nov 1st, 2019 - 2 years ago
Not resolved
Seen by 24 customers so far
Similar issue to 41010 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-mohdhija started working on this issue
Nov 1st, 2019 8:42am
GetHuman-mohdhija indicated the issue is not fixed yet.
Nov 3rd, 2019 2:05pm
GetHuman-mohdhija indicated the issue is not fixed yet.
Nov 4th, 2019 8:52am
GetHuman-mohdhija indicated the issue is not fixed yet.
Nov 6th, 2019 9:25am
GetHuman-mohdhija indicated the issue is not fixed yet.
Nov 6th, 2019 12:26pm

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