Hello,a very good evening .I have two problems.I will explain one by one. My first issu...

Hello,a very good evening .I have two problems.I will explain one by one. My first issue was on October **, ****, I canceled my stay in Namsan Forest City, Myeongdong, Korea.And the next day I received a notification from my mastercard bigpay card that Namsan Forest City charges RM ***.** on my bigpay account and I got notification from Bigpay again RM ***.** will be declined from my account. After I double check the terms of the guesthouse, it turns out that if I cancel my booking, it will automatically charge *** percent like the booked accommodation price. I was so shocked, scared and shivering. I am sorry and I really do not know. This is the first time I booked a stay at the hotel and I still have no knowledge. I hope the Agoda can resolve my problems and discuss with Namsan Forest City Guesthouse right away. I'm a ** year old university student with no job, just depending on ib I'm just a father. I don't have the money to pay the charges and I don't want to incurred black.I really hope you can help me.Thanks.After this I share about my second issues.