Well firstly my partner and I both have the app and have used you regularly and conside...

GetHuman-laurakir's Refund My Booking issue with Agoda from August 2019

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The issue in GetHuman-laurakir's own words
Well firstly my partner and I both have the app and have used you regularly and consider our selves loyal customers however we have had some trouble in this unfortunate situation firstly we booked a hotel in Thailand pp house in Koh Tao and when we got there we found out our booking was cancelled and we hadn’t done that so we had to rebook the pp house but have been charged twice for the room so we need refunding the £**.** I will put the booking number at the end but further more when we actually got into the hotel pp house the listing said the hotel had air con in the room details and description being the reason why we booked that room however it did not Unless we were to pay an fee on top of our room because of this I would also like a full refund for the room wing a further £**.** leading to a total refund of £**.** I hope you can resolve this problem soon as we have already contacted you once the booking number is ********* this is the room that some how cancelled and we then had to rebook same room with booking number *********

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Agoda

Refund My Booking issue
Reported by GetHuman-laurakir
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 34808 others
0 customers following this

Timeline

GetHuman-laurakir started working on this issue
Aug 3rd, 2019 12:27pm

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