Wanted to speak to reservation desk for a room and was switched to Agoda. I didn’t clic...

GetHuman-cheapnez's Refund My Booking issue with Agoda from July 2019

Help with my Agoda issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-cheapnez's own words
Wanted to speak to reservation desk for a room and was switched to Agoda. I didn’t click in that this was a third party. After making the bookings and Visa deducted amount, I realized I was overcharged $***.** and have been trying to contact Agoda about my problem and their *** number is not available . I found this number and am hoping someone herecan help me.Maybe a twenty minute wait for someone to pick up my call? Maybe longer..............

GetHuman-cheapnez did not yet indicate what Agoda should do to make this right.

How GetHuman-cheapnez fixed the problem
After speaking to hotel regarding this matter, they said it was a third party transaction and there was nothing they could do about it. On line Agoda has a toll free number to call but it was no longer in service?????.Next I called Visa where amount was already taken, they asked all sorts of questions, put me on hold a few times and within say ** minutes, they were able to resolve this issue and cancel my reservation and reimburse me my full transaction. Thank you visa.
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Agoda

Refund My Booking issue
Reported by GetHuman-cheapnez
Jul 29th, 2019 - a year ago
Fixed
GetHuman-cheapnez shared how to fix
Seen by 3 customers so far
Similar issue to 34524 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-cheapnez started working on this issue
Jul 29th, 2019 1:33pm
GetHuman-cheapnez confirmed the issue is fixed. Hooray!
Jul 30th, 2019 3:02pm

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