Booking * ********* Avanti Hotel, Ho Chi Minh City. I booked * nights but the hotel & r...

GetHuman2712372's Refund My Booking issue with Agoda from April 2019

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The issue in GetHuman2712372's own words
Booking * ********* Avanti Hotel, Ho Chi Minh City. I booked * nights but the hotel & room was not as advertised! They took us to * different rooms in error before putting us in a small dingy room that smelled very stale! No place to sit! Nothing like the pictures! We checked out & I sent * emails to customer service Agoda but no reply! We continued our trip & now that we are home, we would like a refund for a room we never stayed in! Excellent customer service in Vietnam but not this hotel! I am a regular Agoda customer & this is the first bad booking! Thank you

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Agoda

Refund My Booking issue
Reported by GetHuman2712372
Apr 9th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 28142 others
0 customers following this

Timeline

GetHuman2712372 started working on this issue
Apr 9th, 2019 10:15pm

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