Unable to enter voucher code coz no box to enter!

GetHuman-junedy's customer service issue with Agoda from March 2019

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The issue in GetHuman-junedy's own words
I have a $** voucher from my bank in Singapore but couldn’t use because there is no box to fill in during check out. **I stayed in London **-** March last week. *Tried booking * separate hotelbookings but still no avail to enter the voucher!*There simply has no space to enter the voucher at all : mobile app nor desktop website**My voucher is expiring ** March **** Singapore time GMT****Bank ask to call Agoda but there is no human to answer my question.**Please make the necessary changes to my payment booking so that i can utilise the $** before it expires!!!!
Enter voucher code not seen in the websites or app.*No human can be contacted. *It just go around the customer service email and FAQ without silving the problem
Utilise the $** and offset from the payments i have made last week
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Agoda

Customer service issue
Reported by GetHuman-junedy
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 26935 others
0 customers following this
Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID

Timeline

GetHuman-junedy started working on this issue
Mar 26th, 2019 1:29am