Booking ID * ***********I arrived at the Istank*y Hotel, Bodrum at *pm on the **th of M...

GetHuman2567906's customer service issue with Agoda from March 2019

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The issue in GetHuman2567906's own words
Booking ID * ***********I arrived at the Istank*y Hotel, Bodrum at *pm on the **th of March ****. After having to leave the previous hotel, only to find that when I went for a shower at *am there was no hot water at all. I went down to Reception and discovered that the problem was known to the hotel, yet the room was still allocated to me. It is totally unacceptable to be given a room and paying *** Lira and have no hot water. I require a total refund.**I have contacted the hotel and tge manager has agreed to provide a full refund, but that I should seek this refund through Agoda as the hotel do not receive their money until * months after the guest(s) leave the hotel.**Can Agoda please contact the hotel and have the manager's endorsement confirmed and provide me with the refund.***Regards*******@***.com

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Customer service issue
Reported by GetHuman2567906
Mar 22nd, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 26616 others
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GetHuman2567906 started working on this issue
Mar 22nd, 2019 3:20am