I have a booking at Pondicherry for * adults for three nights from March ** to March...

GetHuman2371618's customer service issue with Agoda from March 2019

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The issue in GetHuman2371618's own words
I have a booking at Pondicherry for * adults for three nights from March ** to March ** ****. Booking was confirmed and auto pay was to happen on March **, **** unless specifically cancelled before that. I have not instructed for any cancellation from our end. Our stay is confirmed. Suddenly I get this email saying you payment is failed as under:*"*URGENT* Payment failed for your booking ID ********* at Bonjour Bonheur Ocean Spray in Pondicherry for Thursday, ** March ****"*We need this booking. How can it turn down the payment. It is not allowing to make payment via the payment link provided in the email. Kindly connect as it says make payment in next ** hours. We are willing to make this payment. Our stay is already planned and flight tickets are already booked. Please contact me immediately as we need to close this at the earliest at the same rates and we dates.
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Agoda

Customer service issue
Reported by GetHuman2371618
Mar 4th, 2019 - 8 mons ago
I have an issue with Agoda too
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Seen by 3 customers so far
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman2371618 started working on this issue
Mar 4th 6:31pm