The portal showing me error on booking and wasn't know the booking is success, and did...

GetHuman2230902's customer service issue with Agoda from February 2019

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The issue in GetHuman2230902's own words
The portal showing me error on booking and wasn't know the booking is success, and did the second time booking, kindly cancel and refund the booking for me, thanks***************:***Hi, we need to ask for refund for duplicate booking***Greetings From The Klagan Riverson, Kota Kinabalu !**Any cancellation and refund you need to directly contact with agoda since the payment go through to agoda, not to our side.**Should you require further assistance, please do contact us directly.**Thank you & Best Regards,**Berallaine W*Front Office**Block B, Level *,Lorong Riverson @ Sembulan,*Off Jln Coastal, ***** Kota Kinabalu ,Sabah*Tel : *xx xx xxxxxx Fax : *xx xx xxxxxx*Email : *****@***.com Website : www.theklaganriverson.com***************:**
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Agoda

Customer service issue
Reported by GetHuman2230902
Feb 18th, 2019 - 8 mons ago
I have an issue with Agoda too
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman2230902 started working on this issue
Feb 18th 5:59am
GetHuman2230902 indicated the issue is not fixed yet.
Feb 18th 6:06am