Hello, My name is Silvano Borroni, and I am in dire need of assistance. I made a rese...

GetHuman-bplanin's customer service issue with Agoda from February 2019

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The issue in GetHuman-bplanin's own words
Correct the booking. I did not wish to cancel the booking, but that is what happened. As I made the room reservation the same day and time as my flight booking, I was a bit surprised to realize that my flight is okay, but upon my arrival, I will have no room reservation. ... Hello, My name is Silvano Borroni, and I am in dire need of assistance. I made a reservation through your company on February **, ****, and as I am preparing to leave on this Tuesday, I realized that there is a mistake in my confirmation. *My travel dates are February **-**, ****, and for some reason, it shows that I am confirmed for the same dates in March. *I booked both my flight and hotel at the same time, and cannot understand how your booking dates are different. I tried a few minutes ago to correct the situation, but my reservation was canceled instead. My booking number is *********. *I am trying to settle this situation as I am scheduled to arrive in Makati on the **th of this month, but I now have no place to stay. Please contact me so that we can try making arrangements to rectify this situation.
A full refund or the room confirmation for use on the dates that were incorrectly saved
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Agoda

Hotel Booking
Customer service issue
Reported by GetHuman-bplanin
Feb 16th, 2019 - 8 mons ago
I have an issue with Agoda too
Fixed
Seen by 16 customers so far
Similar issue to 23976 others
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Items needed
Email address on the account
Last 4 digits of the payment card
Phone number on the booking
Booking ID
Timeline
GetHuman-bplanin started working on this issue
Feb 16th 5:18am
GetHuman-bplanin indicated the issue is not fixed yet.
Feb 18th 5:11am
GetHuman-bplanin indicated the issue is not fixed yet.
Feb 18th 5:13am
GetHuman-bplanin indicated the issue is not fixed yet.
Feb 18th 12:17pm
GetHuman-bplanin indicated the issue is not fixed yet.
Feb 18th 12:18pm
GetHuman-bplanin indicated the issue is not fixed yet.
Feb 18th 1:58pm