GetHuman-nicpcmun's customer service issue with Agoda from January 2019
Help with my Agoda issue
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Email address on the account, Last 4 digits of the payment card, Phone number on the booking, and Booking ID
The issue in GetHuman-nicpcmun's own words
Get Agoda to refund me in full based on their Cancellation policy. ... *. Booking Ref: ********* (**:** UTC, ********). Booking made. The Berkeley Hotel Pratunam. * room, * nights (**th-**nd Jan ****)***. Booking Cancelled. (**:** UTC, ********). * minutes later. ***. Cancellation Details. Original * - Booking Amount: MYR***.**. * - Cancellation Fee for this booking: MYR***.*** - Amount to be refunded to your credit card: MYR*.*****. Cancellation policy for The Berkeley Hotel Pratunam - Any cancellation received within * days prior to arrival date will incur the full period charge. Failure to arrive at your hotel or property will be treated as a No-Show and no refund will be given (Property policy)***. We called The Berkeley Hotel and was ask to refer to Agoda. ***. Based to the Cancellation policy stipulated of * days cancellation, our cancellation is on the **th Jan ****, the date of the cancellation is effectively the *th day prior to arrival date. ***. I cancelled * minutes later. ***. I am to pay the full charges according to Agoda since no refund were given back to me, while at the same time the booking with the hotel has been cancelled. **Kindly respond to my complaint and as your client, I feel that not only that I had made the payment in full for the room in question while at the same time, I do not have the room available to me since it is cancelled. **I hope that Agoda will in good faith of a good business practice, work out a refund for me since my cancellation was practically made on the *th day. **Thank you.
Refund in full.
I wish to be fairly treated and I look forward to book hotels in the future through Agoda
I called the customer line but an automated answering machine identified that I have cancelled and no longer give me access to talk to a customer service personnel.
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